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Breaking Up Is Still Hard to Do (But Shouldn’t Be) - CX Journey™
https://cx-journey.com/2025/09/breaking-up-is-still-hard-to-do-but-shouldnt-be.html
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communication
customer service
customer experience
customer expectations
customer experience design
customer effort
Making it difficult for customers to cancel creates friction, engineered not to serve customers but to squeeze more dollars out of them on the way out.
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