Share Is your Enterprise Service Management (ESM) initiative stuck? Does it feel like no one wants to talk about, much less support, ESM? Do you feel like you’re on an island? If these questions resonate with you, your ESM initiative may be a victim of a fear of collaboration. Collaboration is when two or more … Continue reading Fear of collaboration: A silent killer of ESM initiatives→ The post Fear of collaboration: A silent killer of ESM initiatives first appeared on Innovative S...| Innovative Service Management Consulting and Training: Tedder Consulting
Share Is your organization exhibiting “AI fever”? “Symptoms” include people asking questions like: “How can our organization take advantage of AI-enabled capabilities?” “Where can we leverage AI to automate our workflows?” “How can we use AI to improve efficiency and reduce costs?” “What happens if our competitors beat us to the market with an AI-based … Continue reading Suffering from AI fever? Here’s why the big picture still matters→ The post Suffering from AI f...| Innovative Service Management Consulting and Training: Tedder Consulting
Poka Yoke, a cornerstone of lean manufacturing, is a powerful strategy for eliminating errors in the production process. By designing systems that make mistakes nearly impossible—think of a square peg that won’t fit a round hole—Poka Yoke ensures high-quality output from the start. It involves inspecting each task for defects, identifying root causes when issues... [Read More]| ProjectEngineer
In this post, I’ll cover flow metrics — why teams use them, what they are, and my tips for getting started. A balanced set of flow metrics can be a powerful tool for reflecting your reality a…| Dominica DeGrandis
