The most important things to know about multinational IT services company, and Facebook content moderator, Cognizant, Cognizant stats.| Learn Digital Marketing
There’s no doubt that one of the most effective ways to help encourage your employees to stick around longer is by offering them a competitive salary. Considering the amount of competition most ind…| Take It Personel-ly
By Jessica Hoffman, Senior Project Lead, Customer Experience & Contact Centers Artificial intelligence (AI) is no longer a futuristic concept—it’s a present-day reality reshaping industries, redefining roles, and challenging organizations to evolve. From predictive analytics and generative AI to intelligent forecasting and agent assist tools, AI is transforming how we work, interact, and make decisions. […] The post AI Won’t Replace You—But People Using AI Will first appeared on Nor...| Northridge Group
Rakuten, known as “Japan’s Amazon,” is the 3rd biggest eCommerce marketplace company worldwide. Here are Rakuten stats!| Learn Digital Marketing
The Situation An international manufacturing company with retail locations worldwide reached out to The Northridge Group for help. The parent company was experiencing a great deal of growth, and as a result, their regional hubs were going to be held to a higher revenue goal. To achieve these new goals, leadership needed to determine how […] The post How NRG Helped an International Manufacturer Prepare for Growth first appeared on Northridge Group.| Northridge Group
“Anthony brings to us his extensive knowledge of business operations, customer experience, technology, and leadership. His recent AI and technical implementation experience will enhance our client engagements and interactions, allowing us to expand our reach and broaden our offering. Anthony, along with our other advisors, bring forward a powerhouse of professional knowledge and experiences, innovation […] The post The Northridge Group Add Tuggle to Executive Advisors first appeared o...| Northridge Group
Share This: Do you need an attendance policy for your small business? For instance, you may have seen increased absences, or you may need to update your employee handbook. Writing a policy is not difficult. You want to ensure your policy is clear and concise. To ensure its effective, you should include[...] The post How to Write an Attendance Policy for Your Small Business appeared first on ezClocker.| ezClocker
WBE Firm Names Two Female’s to Advisory Positions PRESS RELEASE FOR IMMEDIATE RELEASE CHICAGO, April 2024/PRNewswire/ — The Northridge Group, an award-winning, women-owned management consulting firm with deep expertise in contact center operations, process redesign, and customer experience (CX), proudly announces the appointment of Jill Billhorn and Ami Zumkhawala-Cook to Executive Advisory Positions. Prior to her […] The post The Northridge Group Add Two New Executive Advisors fir...| Northridge Group
Employee engagement and retention comes down to one main feeling: a sense of belonging. Here are 9 ways your business can help to create it.| Most Loved Workplace®
Read some actionable tips to help you become the best at giving feedback, especially when remote work is your reality. The post Tips for Giving Feedback in a Remote Work Environment appeared first on Bonfire Training.| Bonfire Training
There are some cases where you have to keep your employees like the parable of the lost coin The post How to keep your employee like a lost coin appeared first on Bible2Business.| Bible2Business
The use of remote work monitoring or remote management and monitoring (RMM) systems and tools are not new. RMM have been traditionally deployed to manage …| Search Remotely
Many businesses track employee hours using an employee time clock. Learn what it is, common types of time clocks, and common pros and cons.| Patriot Software
You must follow FLSA rules on employee status. Learn the differences between exempt vs. nonexempt employees here.| Patriot Software
In this video, I show you how to build a 9-box matrix. These are commonly used in talent management and HR to map a company's workforce along two dimensions, potential and performance. Each of these two dimensions is split up into three categories, low, medium, and high, depending on the score. For each employee performance is then plotted horizontally and potential is| VizWiz
Do you know what to include in an employee handbook? Learn the main sections you should cover to make your handbook beneficial to employees.| Patriot Software
Ask any Disney cast member, past or present, if they remember their new employee orientation (NEO) and I guarantee you they’ll say yes. Why? Because Walt Disney Company’s “Traditions,” is an outstanding employee orientation program. It’s an intensive (and fun!) full-day orientation that every cast member attends to learn about the culture, history, and significant [...] The post Improve Your New Hire Orientation appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Do you remember your very first day at work in your organization? Was it exciting? Was it nerve-racking? Did anyone ease your pain and make you feel welcome? Was that by chance or by design? Unlike many organizations today, my first day at the Walt Disney World Resort was a new employee orientation, or [...] The post It All Started with Orientation! appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Dopamine, oxytocin, serotonin, endorphins—four ways our body rewards us for positive experiences, and four things to strive for in the patient experience. ILS President Jake Poore came up with the acronym D.O.S.E. to talk about the magic that not only makes Disney fun, but elevates it to a truly special and memorable experience, where the peaks [...] The post Using the Right D.O.S.E of Disney Magic to Improve the Patient Experience appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
I can't recall when I first learned about self-love. I'm sure it was in the last five years or so—nowadays it seems like everyone is familiar with the term. I do believe, however, that the concept of self-love had been waiting for me to discover it for a while. I needed self-love. I need the tender [...] The post 6 Ways To Practice Self-Love And Be Good To Yourself appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Getting to know your employees' personal preferences is a great way to foster understanding, deepen connections and establish loyalty. When you know your employees' preferences, likes and dislikes, you're better prepared to engage with them and show your appreciation when it's warranted. It also helps when: Ordering staff lunch Buying birthday and holiday gifts [...] The post How to Foster Connection with Personal Inventory Sheets appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Walt Disney World is famous for creating happiness for people of all ages, everywhere. This includes infants and new mothers. Disney has Baby Care Stations in each of its theme parks and a special place just for moms and babies, including rocking chairs, changing tables, and all the accoutrements for nursing, feeding, and changing a [...] The post Create Special Places for Quiet Moments appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
After working in healthcare for the past two decades, I see a big disconnect in patient-centered organizations—sometimes, the employee mindset is: If you’re not my patient, then you’re not my customer. A classic example is the hospital phone operator. If an employee dials “0” and gets the operator internally, you hear someone abruptly say, [...] The post Treat Employees Exactly How You’d Like Them to Treat Patients appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Disney goes to great lengths to maintain a sense of magic in their theme parks, keeping a clear line between onstage and backstage. They also do an excellent job of providing cast members with backstage break areas (away from guests), as well as fully staffed cafeterias and places outside to relax and decompress during a [...] The post Allow Employees to Decompress and Recharge appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Once you articulate a global way of doing things (your Service Theme or True North) you need to localize it by department. If your team does not feel the overarching statement is appropriate, relevant, and authentic to them and their department, it will not help connect them to a purpose. The more you localize it [...] The post Localize Your Culture appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Employees today want meaningful work, the resources to do that work, a boss who removes the barriers for them to do that work, and appropriate recognition for a job well done.| Integrated Loyalty Systems
If you sometimes feel like it’s taking forever to close customers, and your sales cycle is way too long, then you may be wasting time in sales by mismanaging your energy with your prospects. How can you be more efficient in your sales processes? How can you maintain your sales momentum so you close at …| FollowUp.cc Blog
If you have a full-time job you love (or feel like you can’t leave), the thought of freelance might seem irrelevant to you. On the other hand, if you’ve always been intrigued by freelancing but are skeptical it could work for you as your sole source of income, then read on. You’ll find some useful [...]Read More...| RyanWaggoner.com