After working in healthcare for the past two decades, I see a big disconnect in patient-centered organizations—sometimes, the employee mindset is: If you’re not my patient, then you’re not my customer. A classic example is the hospital phone operator. If an employee dials “0” and gets the operator internally, you hear someone abruptly say, [...] The post Treat Employees Exactly How You’d Like Them to Treat Patients appeared first on Integrated Loyalty Systems.
