Although very useful for less complex requests, self-service tools are not always enough to resolve queries. The same is true for agents handling complex calls, unless they have backup from experts! Odigo Extended Contact Center™ rethinks internal and external contact center communication to offer your customers all the expertise they need. We explain how in this blog! The post Your employees are your biggest asset thanks to Odigo Extended Contact Center™ appeared first on www.odigo.com.| www.odigo.com
Every year brings its share of changes and challenges for the customer service sector, 2024 is no different. With ever-increasing customer demands, contact centers are having to adapt, not only in their methods but also in the way they recruit and train agents in a sector that employs nearly 3 million people in the US. The post Contact center roles are adapting to market needs appeared first on www.odigo.com.| www.odigo.com
Learn proven guidelines for the successful design and performance of IVR systems, chatbots and other self-service models of customer care.| COPC Inc.
Getting your organization's customer service channel strategy right can help reduce operational costs and increase customer satisfaction.| COPC Inc.