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COPC Inc.
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Using Channel Strategy to Influence Customer Satisfaction - COPC Inc.
https://www.copc.com/using-channel-strategy-to-influence-customer-satisfaction/
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Tagged with:
multichannel
call center
customer satisfaction
nps
ces
csat
cx research
channel strategy
fcr
Getting your organization's customer service channel strategy right can help reduce operational costs and increase customer satisfaction.
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