The concept of omnichannel customer experience – in which companies aim to provide a set of seamlessly integrated channels that cater to customers’ preferences and deliver the most efficient resolution – has been around for over a decade, yet many brands fail to deliver an effective omnichannel experience for their customers. Now in the wake […] The post Reevaluating your omnichannel customer experience (CX): What matters most appeared first on Servion Blog.| Servion Blog
Evolving customer behaviors and expectations, combined with the first-time impacts of a global pandemic, forced organizations to accelerate a shift to cloud for better agility, capacity management, security, disaster recovery, customer experience, and data consolidation. But what makes for cloud success? Businesses are wowed by new cloud technologies and quickly deploy them to solve specific […] The post Why Servion for Cloud — Successful Strategies, Satisfied Customers appeared first on ...| Servion Blog