The concept of omnichannel customer experience – in which companies aim to provide a set of seamlessly integrated channels that cater to customers’ preferences and deliver the most efficient resolution – has been around for over a decade, yet many brands fail to deliver an effective omnichannel experience for their customers. Now in the wake […] The post Reevaluating your omnichannel customer experience (CX): What matters most appeared first on Servion Blog.
