Ecommerce Customer Service Outsourcing Guide | Odondo
Customer service is more than just dealing with complaints. Learn how to ace your eCommerce customer service strategy through outsourcing.| Odondo
Customers that use more than one channel to shop are shaping up to be the most valuable kind to target. For one, those that use multiple channels have a 30% higher customer lifetime value than those who use just the one.1 But asking yourself what channels you should be using is only the tip of… The post Omnichannel vs Multichannel Customer Service | Head-to-Head appeared first on Odondo.| Odondo
Data has become an invaluable resource for CX leaders who want to achieve peak customer service performance. After all, 60% of companies that proactively use CX metrics saw their main CX metric climb year on year.1 And luckily, you don’t have to move mountains to find the data you need to drive effective change. However,… The post 15 Customer Experience Metrics for CX Leaders To Track appeared first on Odondo.| Odondo
Customer service is more than just dealing with complaints. Learn how to ace your eCommerce customer service strategy through outsourcing.| Odondo
