Data has become an invaluable resource for CX leaders who want to achieve peak customer service performance. After all, 60% of companies that proactively use CX metrics saw their main CX metric climb year on year.1 And luckily, you don’t have to move mountains to find the data you need to drive effective change. However,… The post 15 Customer Experience Metrics for CX Leaders To Track appeared first on Odondo.
