Today's London news round-up:Read more ›| ianVisits
For subscription businesses, customer retention isn't just a metric — it's a make-or-break factor in long-term profitability and growth. It’s a way to prevent or decrease churn, making your clients stay with you longer. This guide shows you the most effective customer retention strategies that can help you turn at-risk users into long-term loyalists. It also gives you practical tips on tackling churn, no matter the reasons behind it — be it outdated onboarding, poor support, or low prod...| Zendo
While consumers continue to enjoy a myriad of TV show options, discoverability remains a work in progress — and an increasingly valued feature by consumers, according to Hub Entertainment Research. | Viewers continue to enjoy having plenty of content options at their disposal, but new data shows discovery remains a challenge. And Hub Entertainment says streamers need to showcase the full reach of their libraries, not just the latest investments.| StreamTV Insider
FastSpring’s subscription pause feature lets businesses retain customers who might otherwise just cancel, a win-win solution for both parties.| FastSpring
Despite the initial revenue sting, a lost customer isn’t the end of the road. Raymond Otero outlines how one second chance sparked a transformation for his client – and why win-back strategies matter more than ever.| Customer Success Collective
In every industry or business function, getting to grips with the lingo can be a little daunting. This feeling can be particularly prominent when confronted with a million different acronyms, something customer success is definitely guilty of.| Customer Success Collective
For whatever reason, customers can be lost to churn. It’s a situation all businesses will find themselves in. The trick? Have a strong customer success strategy in place.| Customer Success Collective
Identifying at-risk customers is important for preventing churn and securing your revenue.| UserMotion
Customer retention is vital for business growth, and while it’s inevitable that some customers will call it a day, keeping your churn rate low should be top of your agenda.| Customer Success Collective
Customer attrition needn’t haunt you when you go to bed in the evening. There are no end of ways to keep rates low and keep your customer base intact.| Customer Success Collective
When a customer stops subscribing to a product, or a service, it’s referred to as customer churn. While this is primarily used in the world of SaaS, the principles behind churn detection, calculation and strategy can be applied to product subscriptions too.| Customer Success Collective
Churn survey is a series of questions sent to customers when cancelling or downgrading their subscription. Learn how to create one.| UserMotion
No business can retain every one of their customers. Nonetheless, this doesn’t mean you can’t put measures in place to reduce churn, in a bid to keep your all-important customer base intact.| Customer Success Collective
The popular churn prediction tools in 2024 are Churnly, Vitally, Churnfree, Planhat, UserMotion, Journy.io and more.| UserMotion
While doing some research for another post I just stumbled on this excellent overview from Pacific Crest on the churn rates of publicly listed SaaS companies. I’ve seen posts with churn benchmarks of public SaaS companies before, but this one is by far the most comprehensive collection I’ve seen and I think it’s very useful.| The Angel VC
In today's highly competitive business landscape, understanding and managing customer churn is crucial to a company's long-term success. But calculating churn isn’t a case of highlighting what’s wrong with a company. It’s not all doom and gloom – far from it.| Customer Success Collective