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The definitive customer success glossary
https://www.customersuccesscollective.com/the-definitive-customer-success-glossary/
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Tagged with:
onboarding
customer experience
customer retention
churn
metrics &
cs strategy
cs operations
product adoption
In every industry or business function, getting to grips with the lingo can be a little daunting. This feeling can be particularly prominent when confronted with a million different acronyms, something customer success is definitely guilty of.
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