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Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment - COPC Inc.
https://www.copc.com/quality-assurance-and-customer-satisfaction-three-ways/
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COPC Inc. Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment Quality Assurance - Designed effectively, quality assurance can predict CSAT, providing actionable data that leads to significant and sustained improvements.
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