Global Benchmarking Series | Contact Center Technologies - COPC Inc.
Get data-driven resources around timely issues, strategies and trends affecting contact centers and customer experience operations.| COPC Inc.
Get data-driven resources around timely issues, strategies and trends affecting contact centers and customer experience operations.| COPC Inc.
Our CX services include customer experience strategy, customer journey mapping, CX metrics, performance improvement, certification, and quality management.| COPC Inc.
This is the fifth and final post in a special blog series called, “Five Changes to Your Quality Program That Can Dramatically Improve Customer| COPC Inc.
Enhance your quality management with industry best practices. Drive operational excellence and customer satisfaction with expert guidance.| COPC Inc.
COPC Inc. Blog Series: Five Changes to Your Quality Program That Can Dramatically Improve Customer Satisfaction Is your customer satisfaction (CSAT) not| COPC Inc.
Unlock the power of service journey thinking with COPC's training program and transform customer experiences. Enroll today!| COPC Inc.
Looking for more information on Home? Learn more about Home from COPC® is the global leader in customer experience. Home| COPC Inc.
Since 1996, the COPC Standards have provided a performance management system to improve operations that support the customer experience.| COPC Inc.
Many companies have some form of customer experience metrics in place, but are they the right ones? How can you improve your CX program?| COPC Inc.
Discover how identifying key drivers and focusing on the right factors can transform your approach to customer experience.| COPC Inc.
Avoid common coaching pitfalls, reduce wasted effort, and drive fundamental improvements in CSAT with the power of driver-based coaching.| COPC Inc.
Drive consistency and improve customer satisfaction while boosting sales and lowering costs. This course centers around the COPC CX Standard.| COPC Inc.
Balanced scorecards provide a holistic view of an organization's site, program, department, team or employee performance. Rather than analyzing individual| COPC Inc.
Optimize your CX technology to exceed customer and stakeholder expectations with expert guidance from COPC.| COPC Inc.
Get comprehensive insights about contact center staff satisfaction and the drivers of employee engagement.| COPC Inc.
Learn how focusing on middle performers can enhance team performance and motivation, helping to sustain success.| COPC Inc.
Choose the right contact center outsourcing supplier. Learn how to define core requirements, create effective RFPs, and navigate the selection process.| COPC Inc.
COPC Inc. Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment Quality Assurance - Designed effectively, quality assurance can predict CSAT, providing actionable data that leads to significant and sustained improvements.| COPC Inc.
Organizations can boost retention rates by engaging staff and giving them the necessary tool for success.| COPC Inc.
Explore how technological advancements at the forefront of customer experience transformation are setting new standards.| COPC Inc.
Design self-service technology with the customer in mind. Make it an easy-to-use system that resolves issues efficiently.| COPC Inc.
Ensure new hires not only stay but excel. Turn new employees into long-term assets with these onboarding best practices.| COPC Inc.
Mastercard's journey to COPC certification and what it means for its ongoing commitment to customer service excellence.| COPC Inc.
Learn from industry experts how to reduce call center attrition. Avoid first-day ghosting and optimize employee retention.| COPC Inc.
Achieve a seamless blend of automated AI interactions and human engagement.| COPC Inc.
Learn proven guidelines for the successful design and performance of IVR systems, chatbots and other self-service models of customer care.| COPC Inc.
Getting your organization's customer service channel strategy right can help reduce operational costs and increase customer satisfaction.| COPC Inc.
We'll uncover the secrets of leveraging two types of balanced scorecards to drive exceptional performance and achieve organizational goals.| COPC Inc.
Discover how AI transforms customer experiences with simple, effective strategies.| COPC Inc.
Learn the value of structured reviews and skill-building to empower contact center team leaders and drive retention and job satisfaction.| COPC Inc.
Explore how a comprehensive training and development approach forms the backbone of an effective employee retention strategy in contact centers.| COPC Inc.
Reimagine your strategic vendor management framework to adapt to the changing nature of outsourcing.| COPC Inc.
