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Customer Experience Barometer 2020: online customer experience is worst at large retail chains | AGConsult
https://www.agconsult.com/en/usability-blog/customer-experience-barometer-2020-online-customer-experience-is-worst-at-large-retail-chains/
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Our Customer Experiennce Barometer 2020 shows Belgian consumers find the CX of large international webshops the best. Traditional retail chains score worst.
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