On July 19, the world learned the name CrowdStrike. That day, the company had uploaded a corrupted update to its clients’ computers that use the Windows operating system, and those computers immediately turned into bricks. This instantly made CrowdStrike the villain of every news article, but as the days went on, it was Delta that took over that role. Now, as Delta’s operations have returned to normal, we can look back and see… what a terrible job this airline did navigating the crisis....
