A preview dialer is an auto-dialing system that lets call center agents review lead details before deciding to call. Help your agents personalize your call campaigns. Find out more.| MightyCall –
Call management systems are used by businesses to handle large call volumes and organize the overwhelming amount of communication. Read the software guide to learn more| MightyCall –
MightyCall's award-winning phone system now offers integration with Salesforce -- the world's premiere CRM platform. Here's how you can benefit.| MightyCall –
Experience MightyCall’s expanded features with HubSpot integration, offering better tools to streamline communication and optimize your business operations.| MightyCall –
Call whisper is a call monitoring feature when a supervisor can speak directly to an agent during a call without the customer's knowledge, providing coaching or guidance as needed.| MightyCall –
The progressive dialer automates your call campaigns by placing calls at a 1 to 1 agent-to-call ratio. Maximize ROI with $40/User Dialers.| MightyCall –
Predictive dialers are outbound calling systems which allow your agents to fly through their campaign lists. Find out how it can supercharge your business.| MightyCall –
Transform your sales game with MightyCall's power dialer – the automated solution for high-velocity calling. Boost connections, streamline outreach, and supercharge your sales strategy.| MightyCall –
The Awards section discusses awards won by MightyCall and telephony products| MightyCall –
Articles tagged Our News display MightyCall news and updates about the company.| MightyCall –
A cold transfer is a call handling feature that allows agents to transfer incoming calls to other agents, departments, or external phone numbers without prior communication with the receiving party.| MightyCall –
Toll-free numbers (800, 888, 877, 866, 855, 844 or 833) provide cost-free contact for callers thereby enhance customer experience, build trust, and help businesses grow.| MightyCall –
Voicemail to Text is a voicemail transcription service that converts audio files into easily readable text format. Find out how this feature can save time and effort for your business.| MightyCall –
An auto-attendant is a phone system feature that answers and routes calls automatically, improving call management and enhancing customer experience.| MightyCall –
An internet phone number is a virtual phone number that uses VoIP (voice over internet protocol) technology to route calls. This means that they aren’t tied to a landline.| MightyCall –
Getting a Business Phone Number in detail: 1. Pick a number for your business 2. Select a service provider 3. Register with the service 4. Personalize with custom settings| MightyCall –
MightyCall’s Mobile App for Android and iOS keeps business communications in your smartphone wherever you go. Learn more about its features and integrations.| MightyCall –
The call recording service allows you to record both your incoming and outgoing calls. After they are recorded, they are saved on a cloud server, which can be accessed from anywhere that has an internet connection| MightyCall –
Call listening allows users to monitor live phone conversations without participants knowing. Often used for call center agents training and quality assurance. Enhance your calling today!| MightyCall –
Call Intercept is a call monitoring feature that allows a supervisor to disconnect the agent from the call and take over the conversation directly with the customer to efficiently manage the situation.| MightyCall –
Call barging is a MightyCall's call center software that allows a supervisor or manager to join an ongoing call between an agent and a customer.| MightyCall –
Call routing is a feature that automatically distributes phone calls. You can set up call forwarding to voicemail, other numbers, or recorded information, or place calls in a queue for your team to respond to.| MightyCall –
Every customer call is an opportunity to impress with MightyCall Inbound Call Center Software designed for SMBs| MightyCall –
Ring Groups enable businesses to manage and route incoming calls to the appropriate agents or teams, reducing wait times and ensuring a superior customer experience.| MightyCall –
With MightyCall’s Music on Hold, you can take full control of your customers’ calling experience and ensure they have a pleasant wait. Like Custom Greetings, this feature allows you to upload unique on-hold music to be used wherever in the call flow you’d like.| MightyCall –
Call transfer is a call handling feature that allows a call center agent to transfer an incoming call to another agent, department, or external phone number| MightyCall –
Call flow designer is an app that enables businesses to create custom call flows by visually mapping out how callers are routed through their call flow builder.| MightyCall –
Learn all about MightyCall Virtual Phone System, Voice, Web and App Features. The components that will help your business succeed!| MightyCall –
IVR – tagged articles explain the positives for businessowners of using an interactive voice response tool, or virtual receptionist, with their businesses| MightyCall –
The must-have call center features include ACD, IVR, call queue, call recording, call monitoring, call routing, call whisper, and more. Read on to find out which ones you need.| MightyCall –
A virtual voicemail system allows you to keep all of your messages from phone callers on a cloud server. Access your voicemails on any internet-connected device with ease!| MightyCall –
Interactive Voice Response (IVR) is a business phone system feature that navigates callers through a simple voice menu to gather information and smartly route calls.| MightyCall –
Caller ID (caller identification number) - a phone feature that provides the number of the caller. You’ll know if a call is business or personal, and will be protected from spam calls.| MightyCall –
Guides are articles that help readers put together their phone systems, connect deskphones to VoIP services, and more| MightyCall –
Compare MightyCall pricing plans and get the perfect phone service for your business at the best cost.| MightyCall –
Multi-level IVR is a system of voice menus that provides advanced Interactive Voice Response (IVR) features for callers. Here's how it can help your company.| MightyCall –
Call queue places inbound calls in a wait line, helping you handle increased call loads, distribute communication, and intelligently route callers. Discover how this feature works as part of a VoIP phone system.| MightyCall –
Call monitoring is the real-time listening and analysis of calls. It is used to improve call center agent performance, provide training and guidance, and deliver consistent high-quality customer support.| MightyCall –
Call center dashboards provide a quick overview of the state of a call center, giving supervisors easy access to call center KPIs.| MightyCall –
Revolutionize your contact center with efficient automatic call distribution, boosting agent productivity and enhancing customer experience. Create a streamlined call center experience that benefits both your customers and your team.| MightyCall –
Posts with this tag have all the Call Center Tips a business of this type needs to be successful| MightyCall –
First Call Resolution (FCR) is the percentage of customer inquiries or issues that are resolved during the initial contact with a call center, without the need for follow-up calls or additional interactions.| MightyCall –
The call abandonment rate measures the number of abandoned calls compared to the total number of calls received by a call center.| MightyCall –
A local phone is a number that is assigned to a particular town, region, or state. These numbers can be recognized by their local area code.| MightyCall –
