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GrilloPress - Justifying design's impact
https://grillopress.github.io/2024/09/25/justifying-ucd-s-impact.html
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I’ve been in a few places where there’s been talk about justifying the cost of UCD and similar roles. At first glance it’s a fair point. What impact do we have? How are we helping? How do we ensure we’re doing the best we can?
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