GrilloPress - You're a user but not your user
There are many times when you’re building things for people that are clearly very outside your own experience.| grillopress.github.io
I was watching a documentary a while back about gut health. In it a woman was making home-made “fecal transplants” (Fecal microbiota transplantation (FMT)). | Andrew Duckworth
There are many times when you’re building things for people that are clearly very outside your own experience.| grillopress.github.io
Many organisations invest in service transformation with the goal to reduce costs or improve efficiency. Be it automating manual tasks, streamlining processes, or cutting out steps that seem unnecessary. | grillopress.github.io
It’s catchy. And many people feel that’s what they do. And you’ll be doing it a bit I don’t doubt.| grillopress.github.io
I’ve been in a few places where there’s been talk about justifying the cost of UCD and similar roles. At first glance it’s a fair point. What impact do we have? How are we helping? How do we ensure we’re doing the best we can?| grillopress.github.io
Working at pace often means you need to work on assumptions.| grillopress.github.io
It doesn’t matter if you’re working in a complex organisation or not. It’s pretty common to work on projects where you have opinionated colleagues who have a “stake” in the product or feature working. Either to their part of an organisation or their reputation.| grillopress.github.io
