This is a work-in-progress draft! Even the very best policies fail if they aren’t adopted by the teams they’re intended to serve. In my experience, it’s common for a thoughtful strategy to be ruined by a terrible rollout strategy. Can we persistently change our company’s behaviors with a one-time announcement? No, probably not. The good news is that effectively operating a policy doesn’t have to be magic. There are common patterns that take time and attention, but I’ve seen them w...
