Today’s customers interact with brands on different channels and devices. To deliver a smooth omnichannel experience that all tech-savvy customers expect from the brands today, their contact centers need to have excellent UX, professionally designed around a customer’s needs, behaviors, and preferences. Poor UX can lead to poor customer perception and business outcomes. Imagine this: […] The post UX design meets CX – Why does it matter? appeared first on Servion Blog.
