Robotic Process Automation (RPA) is far from new. For the past 30 years, it has been evolving on an unimaginable scale, from an era of mainframes, screen scraping, and optical character recognition to today’s smartphones, machine learning, and artificial intelligence. Going beyond its status quo of automating repeatable, high-volume workflow tasks to maximize cost efficiency […] The post Contact Center RPA: Going beyond the normal appeared first on Servion Blog.
