Ninety percent of executives polled by McKinsey say they believe the pandemic will fundamentally change the way they do business over the next five years. What does this mean for the contact center? More change, more technology, and more complexity, which requires a greater hand in managing it all. Before we get into the need […] The post COVID-led disruption is driving explosive growth in Managed Services for the contact center. Here’s what to consider. appeared first on Servion Blog.
