The following story was shared through a viral Facebook post on Historical Figures account: In the bustling terminal of LAX one afternoon in the late 1980s, Henry Winkler stood quietly near the check-in counter. He had left behind his leather-jacketed image from "Happy Days," but his face still invited curious glances. A few feet away,| National Restaurant Consultants - Start Up & Fix Up Restaurant Consulting Wit...
Let’s face it, picking up the phone for a sales call can feel a bit daunting, even for the most outgoing among us. But with the right approach and a bag of| Revolution Learning and Development Ltd
eBay sellers frustrated as Concierge customer support removed with no notice, ostensibly due to not meeting unpublished & unclear sales thresholds.| Value Added Resource
Customer contractor retention in field services isn’t just nice-to-have—it’s your secret weapon for scaling. While getting new customers matters, keeping existing customers happy is where the real profits live. Retaining customers is 5x less than acquiring new ones and just a 5% increase in retention can boost profits by 25% to 95%. In this guide,... The post Customer Contractor Retention in Field Services: Proven Tips to Keep Customers Coming Back appeared first on FieldEdge.| FieldEdge
When a pipe bursts at 2 AM or a toilet overflows during a dinner party, customers need help fast. Your emergency plumbing dispatch system can make or break your reputation. The good news? Modern emergency plumbing dispatch software can cut your response time in half—boosting customer satisfaction, technician productivity and your bottom line. Smart plumbing... The post Emergency Plumbing Dispatch: How Software Cuts Response Time in Half appeared first on FieldEdge.| FieldEdge
Tipping is dead. At least tipping as you and I understand it. A mandatory 20 percent gratuity on every restaurant meal? Obligatory tips for housekeepers, concierges and tour guides? Kiss them goodbye. And if you want to know why, just ask Gerri Hether. Like many Americans, she’s tired of the attitude that all service workers […] The post Some Americans have stopped tipping. Should you, too? appeared first on Travelers United.| Travelers United
Consumer rage is surging--and people are reaching a breaking point. Michael Maslansky shares three principles to help companies do better.| maslansky+partners
Kenny Crenshaw originally wanted to be a farmer. However, he lacked the resources to do so in the 80s. Instead, he was presented with the opportunity to start a lawn care company with Bob Taylor. He had worked for Taylor mowing lawns while attending college. At age 22, he started Herbi-Systems, based in Memphis, Tennessee, […] The post Five Lessons Learned from Over 40 Years in the Lawn Care Business appeared first on The Edge from the National Association of Landscape Professionals.| The Edge from the National Association of Landscape Professionals
Clearly, consistently poor quality and service will drive customers away, as will bad customer service. But it's also important to avoid misleading marketing claims.| Marketing Charts
Looking for a reliable message taking service? Unicom’s live answering service makes sure every call counts—available 24/7 to support your business.| Unicom Teleservices
Discover how to test live chat AI using different methods, the key areas to look for, and the various benefits of a quality chat experience.| Chatway Live Chat
Shopping for a new car should be an exciting experience, but for one woman, it turned into a frustrating lesson in disrespect. In a viral TikTok (since deleted), user @ta.mia.a shared her experience at a BMW dealership where a salesman’s dismissive attitude cost him a cash sale and ignited a conversation about racial profiling. Her video, which has been viewed over a million times, begins inside the luxury BMW she was hoping to purchase. The text overlay sets the scene: "POV: I was gonna bu...| GOOD
Excellent customer service is not a “nice to have” in turnkey investing—it’s the foundation. Totally non-negotiable. Your turnkey provider or property management team can excel in virtually every other area, but if they stink at customer service, you’re in for a rough ride!| Memphis Real Estate Investing HubSpot Blog
The conversation surrounding the risks and opportunities of AI remains complex and fraught with uncertainty. There is, as yet, no clear consensus among businesses, consumers, and regulators on its ground rules – at least certainly not in the UK. While AI offers transformative potential, the ability to address complex issues, quickly understand trends and huge… The post How to get the best out of AI? Focus on people appeared first on Institute of Customer Service.| Institute of Customer Service
Discover practical strategies for failed payment recovery and driving revenue growth. Learn how to turn setbacks into opportunities—read the article now!| LTVplus
Client experience is everything in the coaching world. People do not just hire you for your strategies and frameworks. They hire you because of how you make them feel. They want to feel supported, cared for, and valued every step of the way. Yet here is the plot twist: most coaches spend so much time […]| VP Virtual Assistants
Deliver global support with multilingual customer experience outsourcing. Scale service, cut costs, and boost loyalty with the right outsourcing partner.| Philippine Outsourcing & BPO Call Center Services | SuperStaff
Running a cellphone repair shop is more than swapping parts. Customers remember clear updates, friendly… The post Should You Hire a Front Desk Person or a Technician Who Can Do Both? appeared first on RepairDesk Blog.| RepairDesk Blog
Banks aren't immune to insistent customers who attempt to circumvent controls that protect the bank or go against their own personal or financial protection. It is critical to create a culture that ensures that employees feel empowered and supported by bank leaders in instances where the customer isn’t right. The post Fraud prevention: When the customer isn’t always right appeared first on ABA Banking Journal.| ABA Banking Journal
Vocodia Holdings Corp, a pioneer in AI-driven customer engagement solutions, announced the unanimous election of Paul Taylor as Chairman of the Board and interim Chief Operating Officer, effective immediately. This pivotal leadership appointment marks a transformative phase for Vocodia as it executes an aggressive strategic pivot to position its Digital Intelligence Sales Agent (DISA) platform […]| MarTech Series
Japan is now at a cultural tipping point, where foreign influences threaten to destroy local customs.| SoraNews24 -Japan News-
A large language model detects signs of agent burnout and sends stressed-out employees calming videos created by Ariana Huffington's company Thrive Global.| American Banker
It’s time for leaders to double down on the idea that the employee experience (EX) is now the key driver of the customer experience (CX) and find smarter, strategic ways of connecting the two. According to PwC, companies that invest in and deliver superior experiences to both consumers and employees are able to charge a premium of as much as 16% for their products and services. So how do leaders design EX to better align with CX? First, identify where the biggest gaps exist. Second, find cr...| Harvard Business Review
See how multichannel support helps automotive businesses meet customers where they are. Learn the benefits of phone, chat, email, and more to improve CX, loyalty, and revenue. The post Multichannel Support to Meet Automotive Customers Where They Are appeared first on ROI CX Solutions.| ROI CX Solutions
Learn when onshore call center outsourcing is the smarter choice over offshore. Learn how onshoring improves customer experience, compliance, and brand loyalty.| ROI CX Solutions
The consumer electronics sector is projected to bring in $537B in 2025 – up 3.2% YoY. According to the American Customer Satisfaction Index, customer satisfaction in the sector lags in some areas, mostly in household appliances. To keep customers happy, consumer electronics companies should not only deliver a great product but also ensure that customers […]| ACD Direct
Learn why customers prioritise delivery transparency and choice over speed. Discover how smart retailers build loyalty through effective communication.| sorted.com
Looking for an Intercom alternative? Compare pricing, chatbots, help-desk features and discover why Method CRM is a top choice for small businesses.| Method
Discover how AI-powered customer support can enhance efficiency and satisfaction for modern businesses. Read on for essential insights and strategies. The post AI‑Powered Customer Support: Balancing Automation and Human Touch in 2025 appeared first on LTVplus.| LTVplus
Learn how to resolve the three most common support challenges of MSPs. This article goes over each challenge and the corresponding solutions. The post 3 Support Challenges Every Growing MSP Faces—And How to Fix Them appeared first on LTVplus.| LTVplus
Meeting SLA deadlines is no doubt crucial to the growth and success of your business. However, it can be quite the challenge especially on top of everything else.| LTVplus
Customers often need time to evaluate a product or think about their experience with it before they decide to post a review. If they’re asked to provide a review too early, they can feel pressured and rushed. But when is the right time to do it? The authors conducted experiments in an attempt to answer this question — and found, contrary to the conventional wisdom, that immediate review reminders (sent the next day) lower the likelihood that customers will post reviews, whereas delayed re...| Harvard Business Review
| National Restaurant Consultants
Let’s be honest, the humble phone call is still very much alive and kicking in the modern workplace. Whether you’re reaching out to customers, clients, or colleagues, having strong telephone skills can help you stand out, build trust, and get things done more efficiently. But let’s face it, not everyone jumps at the chance to ... Read more| Revolution Learning and Development Ltd
Avoid the most common mistakes businesses make with call widgets. Learn how to improve calls, boost leads, and get better customer results.| ConvertMore
Streamlining Your Customer Service Experience There’s always a lot that can be done to provide a faster, more adequate customer service to your clients. You may not even realize that you have any problems on that front, especially if you aren’t tracking the right metrics. […] The post Streamlining Your Customer Service Experience appeared first on 6sigma.| 6sigma
| Zoe Talent Solutions
The question of whether the call centre is still relevant or not seems to always crop up in the world of customer satisfaction. It’s easy to see why. Just picture a call centre. The image in your head probably looks something like an outsourced office space with rows upon rows of desks, agents huddled together… The post The Death of the Traditional Call Centre: Exaggeration or Truth? appeared first on Odondo.| Odondo
Just when you think the world of customer service has hit its limit of new terms and acronyms, a new one manages to emerge. And lately, it’s been “Customer Service as a Service” (CSaaS). This modern approach to managing customer interactions has gained attention for its innovative, pay-as-you-go, outsourced solution model. But with its rise… The post Is Customer Service as a Service Just a Buzzword? appeared first on Odondo.| Odondo
Customers that use more than one channel to shop are shaping up to be the most valuable kind to target. For one, those that use multiple channels have a 30% higher customer lifetime value than those who use just the one.1 But asking yourself what channels you should be using is only the tip of… The post Omnichannel vs Multichannel Customer Service | Head-to-Head appeared first on Odondo.| Odondo
“Standing out from the crowd” is arguably the most common goal for businesses across any and every industry. But we think it’s safe to say that the pressure to compete has been especially hard on any store that sells online. After all, eCommerce is expected to make up a whopping 37.5% of the UK’s retail… The post Customer Lifetime Value in eCommerce | How You Can Do Better appeared first on Odondo.| Odondo
Read our go-to guide on the differences between outbound & inbound call centre services — from their purposes to their structures.| Odondo
Regardless of where your "workplace" is, Email Etiquette basics apply. Integrate Email Etiquette at all times and be a true tech-savvy pro.| Business Email Etiquette
In 2025, delivering excellent customer service is more important than ever. With customer expectations growing, businesses need to offer fast, personalized, and omnichannel support that meets customers where they are. Achieving this requires using the right customer service software tools that streamline interactions, automate tasks, and enhance engagement across multiple touchpoints. With the right solution […] The post 5 Customerly Alternatives to Explore in 2025 appeared first on Chatway...| Chatway Live Chat
52% of customers hang up on customer service calls even before their issue is resolved. This stat alone can make any support-driven business rethink their strategy. Think about it: More than half of your users might leave your business because they feel frustrated or unheard. Their reason to leave was not because your product or […] The post 8 Ways AI Chatbots Are Improving Customer Service appeared first on Chatway Live Chat.| Chatway Live Chat
Discover some of the best customer service software in 2025. Learn about features and why they are worth considering for your business.| Chatway Live Chat
Implementing AI in business in 2025 is transforming organizations. Explore key strategies, workforce impact, and hybrid AI approaches.| 4PSA Blog
When traveling to Japan, many visitors are immediately struck by the country’s warm, graceful, and highly attentive hospitality. But beneath the politeness and seamless service... Read More The post The Art of Omotenashi: Understanding Japanese Hospitality appeared first on KCP International.| KCP International
Making it difficult for customers to cancel creates friction, engineered not to serve customers but to squeeze more dollars out of them on the way out.| CX Journey™
| Zoe Talent Solutions
Delivering superior customer experience (CX) is a mandate that now extends well beyond the bounds of customer service, support, sales, or IT departments. It requires a cultural shift that emphasizes pervasive information sharing and intent analysis across the enterprise. Executives not fully immersed in CX leave their organizations open to churn and reduced market presence. Executives across all domains need to step up and lead their organizations’ CX efforts in order to survive.| Harvard Business Review
As e-commerce grows and the demand for more efficient ways to communicate with customers increases, businesses are turning to various platforms that specialize in live chat and conversational marketing. Two of the most well-known solutions in this space are Drift... The post Drift vs Shopify Inbox: Side-by-Side Comparison appeared first on Chaty.| Chaty
Learn how to deliver good customer service that builds loyalty and trust. Improve your response time with the right tools like live chat.| Chaty
To mark the launch of Peter Cross’s new book, Start with the Customer, co authored by Jo Causon, The Institute of Customer Service released some new consumer research showing that UK customers are happy to sacrifice speed for quality service. The Institute’s Director of Communications and Corporate Affairs, David Dagger, appeared on BBC 5… The post Listen: discussion on state of customer service on BBC Radio 5 Live appeared first on Institute of Customer Service.| Institute of Customer Service
As part of her regular slot as business guest on BBC Radio 5 Live’s Wake up to Money, our CEO Jo Causon discussed The Institute’s Service with Respect campaign to shine a light on the abuse of customer-facing workers. Jo highlights the latest research conducted by the Institute to show the breadth and scale… The post BBC Radio 5 Wake up to Money: Jo Causon discusses abuse of customer-facing workers appeared first on Institute of Customer Service.| Institute of Customer Service
CEO Jo Causon discusses the key qualities of leaders who put service at the heart of their business strategies.| Institute of Customer Service
Discover effective strategies to enhance patient care through outsourced patient support. Learn how to improve outcomes and streamline your operations. Read more! The post Enhancing Patient Engagement Through Outsourced Support in 2025 appeared first on LTVplus.| LTVplus
Enhance user experience with effective omnichannel customer support strategies. Discover practical tips to improve engagement and satisfaction. Read more! The post The Power of Omnichannel Customer Support: Unifying CX in 2025 appeared first on LTVplus.| LTVplus
Learn about the best practices and everything you need to know about scaling your eCommerce customer support. The post Ecommerce Customer Support: Scaling and Best Practices appeared first on LTVplus.| LTVplus
Discover effective strategies for building a successful customer education program. Enhance engagement and drive results. Read the article now! The post What’s All the Rage About a Customer Education Program, and Does Your Brand Need One? appeared first on LTVplus.| LTVplus
Explore the benefits of outsourcing customer support that go beyond just cost-cutting. Learn how customer support can help build your brand. The post From Cost-Cutting to Customer Love: How Outsourcing Customer Support Can Turn Into a Brand-Building Engine appeared first on LTVplus.| LTVplus
Explore the reasons behind AI hallucinations and learn how to get the best of both AI tools and the human touch when it comes to customer service. The post When AI Goes Rogue: Why Human-Led Customer Service Still Matters appeared first on LTVplus.| LTVplus
Discover how startup customer support can help your business scale even at an early stage. Improve satisfaction and retention for your startup today. The post Startup Customer Support: When Is the Right Time to Outsource? appeared first on LTVplus.| LTVplus
Explore how partnering with specialized service desk SaaS agencies can streamline your operations. Learn about the benefits and how to look for the right partner. The post Service Desk SaaS Solutions: How Service Desk Agencies Can Accelerate Your Projects appeared first on LTVplus.| LTVplus
Discover top 7 SaaS customer service trends transforming 2025 that can enhance user experience and drive satisfaction. Read the article for insights! The post 7 SaaS Customer Service Trends 2025 to Watch appeared first on LTVplus.| LTVplus
In logistics and transportation, a company’s reputation is not built on perfect, trouble-free shipments. It is built on how effectively that company manages the inevitable chaos of delays, disruptions, and customer inquiries that happen along the way. This is where customer service and back-office support move from being simple “cost centers” to being the absolute […]| Innovature BPO
Stop thinking cost, start thinking ROI. This guide shows how Outsourcing Customer Service turns your support team into a profit-driver.| Innovature BPO
Predictive analytics makes BPO proactive, helping businesses cut costs, retain customers, optimize staffing, and drive scalable growth.| ROI CX Solutions
The top storylines in multifamily this week are the affordability crisis, value-add services, underwriting, fraud, marketing, SEO tips and social media.| The Multifamily Journal
Written by Maren Dinges | 3rd September 2025 Table of Contents Deepfakes are rapidly changing how we communicate, consume media,... The post Deepfakes in business? How to use AI avatars ethically: A guide appeared first on simpleshow.| simpleshow
The oft-expressed idiom “good things come to those who wait” dates back at least as far as a 19th century poem (and probably much further than that), but that’s not exactly good advice when it comes to customer service and telephone lead generation. Instead, the optimal strategy can be summed up with a much more […] The post 5 Reasons to Take a Proactive Approach to Customer Service and Lead Generation appeared first on VSA Prospecting: Lead generation | (B2B) | Marketing.| VSA Prospecting: Lead generation | (B2B) | Marketing
November 1 – Haddon Township, N.J. – VSA’s Inbound Customer Service team recently fielded a record-breaking number of incoming calls for a client and successfully rose to the challenge, exceeding all agreed-upon performance guarantees. The client is a municipal health services system that provides benefits to hundreds of thousands of city and county employees and […] The post VSA Helps Inbound Client Handle Record-Breaking Call Volume appeared first on VSA Prospecting: Lead ge...| VSA Prospecting: Lead generation | (B2B) | Marketing
No business can succeed without keeping its customers happy and loyal. And much of that responsibility lands directly on the frontline employees—the Customer Service Representatives. At a third-party call center firm such as VSA, the pressure on Customer Service reps to excel is even greater. Not only do we have to satisfy the needs of […]| VSA Prospecting: Lead generation | (B2B) | Marketing
Customer retention is one of the most powerful drivers of long-term growth—and one of the most overlooked. While many companies focus heavily on acquisition, reducing churn can be even more cost-effective. According to a recent The post Reducing Churn with Personalized Customer Support Solutions appeared first on Telecom, Inc..| Telecom, Inc.
Why do so many businesses struggle to deliver good customer service? The harsh reality is that many businesses struggle to show empathy for their customers. What is Empathy and Why Does it Matter to Your Business? First, what is empathy? I asked Grok, it said empathy is “the ability to understand, share, and vicariously experience […] The post Empathy is Your Customer Service Secret Weapon appeared first on MackCollier.com.| MackCollier.com
Text-to-speech (TTS) technology is used daily by many people, even if they don’t know the term. In the United States, 100 million individuals own at least one smart speaker like Amazon Echo or Google Nest (source: Market.us, 2024). Around 63 percent of U.S. adults (source: BloggersPassion, 2025) use voice-powered assistants like Amazon Alexa, Apple Siri, […] The post What Is Text-to-speech (TTS) and How It Can Help Businesses appeared first on 4PSA Blog.| 4PSA Blog
Discover how extension virtualization is transforming the workplace. Learn how your business customers might benefit from its implementation.| 4PSA Blog
Discover a best-selling product with private label faster using smart market research, product validation, and launch techniques to build a winning brand.| blog.powr.io
Productivity in BPO is evolving—remote teams prove they can outperform RTO setups with flexibility, focus, and global scalability.| Philippine Outsourcing & BPO Call Center Services | SuperStaff
Discover how the powerful combination of GenAI and knowledge management is solving the customer service industry’s biggest challenges while delivering measurable business results. Customer service is in crisis. Despite US companies spending a staggering $102 billion on training in 2023 alone, the industry faces unprecedented challenges: 50% agent churn rates, training materials becoming obsolete before...| eGain
| GrowthSmart Consulting
| GrowthSmart Consulting
| GrowthSmart Consulting
Even though the internet has enabled businesses to reach people regardless of the location and the time of the day, still, a significant effort and investment is needed to be of service to the customers at any given moment. This is how chatbot became a great asset for companies dealing with customer support and inquiries The post How to Boost Conversions Using ChatBot appeared first on eMarketing Institute.| eMarketing Institute
9MIN READIn this blog post, we have compiled a list of 31 ... Read More The post 31 Funny Customer Service Memes to Make You Laugh appeared first on Clepher.| Clepher
Discover how network management services enhance performance, security, and efficiency to fuel business growth. Learn more and optimize your network today!| Virtual Assistant Company | Hire The Best Virtual Assistants
It’s no secret that if you deliver exceptional customer service, you will have the true competitive edge—and language skills are at the heart of it. Whether you’re in hospitality, retail, healthcare, or travel, the ability to communicate clearly and warmly across languages transforms everyday service into memorable experiences that drive loyalty and business growth. As| LTI Blog - Certify your language skills anytime, anywhere.
A customer hits your site, has a question, and pings the chatbox. They get a response in under three seconds, it is accurate, friendly, and even cracks a subtle joke. No, it is not your support rep burning the midnight oil. It is a chatbot. | Lean Startup Life
Understand the top 5 customer experience mistakes costing your business revenue and learn how to fix them.| ROI CX Solutions
This year marks a remarkable milestone in our nation’s history, the 90th anniversary of the Social Security Administration (SSA)! Since the Social Security Act was signed into law in 1935, Social Security has been a cornerstone of economic security for millions of Americans. What began as a bold vision to protect Americans from poverty in […]| Social Security Matters
L’AI di nuova generazione, come V-JEPA, riduce la dipendenza da enormi set di dati online, sfruttando le informazioni generate in tempo reale da dispositivi ed edge. Un approccio che migliora efficienza, qualità e automazione nei settori retail, logistica e manifatturiero, affrontando sfide come carenza di personale e necessità di decisioni rapide| AI4Business
Discover why customer feedback matters and how to collect it effectively to improve experiences, boost loyalty, and grow your business.| Chatway Live Chat
| Vision One
| Fynzo
Intercom vs Drift: See which live chat tool offers the features, pricing, and support your business needs to boost customer engagement.| Chaty
Explore how AI chatbots transform customer service, balancing innovation with challenges.| CustomGPT
Trust and AI. Would it surprise you to learn that people often feel more comfortable sharing information with machines than with other humans?| CustomGPT
LATAM outsourcing offers cost savings, top talent, and real-time support. Discover why global businesses are choosing nearshore outsourcing in LATAM.| Philippine Outsourcing & BPO Call Center Services | SuperStaff
