Research shows 57% of customers will increase their spending with a brand they feel “connected” to. This means more than “just” customer service. It means creating meaningful service experiences based on a deep understanding of who customers are: what they like, dislike, how they’re feeling in real-time, why they do what they do, and what […] The post It’s not about “just” Service, it’s about experiences: Impress your customers with AI and Automation appeared first on Serv...
