A bit of housekeeping: I am moving The Backstage Pass newsletter from Mailchimp to Substack. Effective next week. If you haven’t yet subbed to The Backstage Pass, please do so over on Substack. Why the change? Substack has two key advantages over Mailchimp for me: 1 – I can add more social elements. I’ve growth […] The post The Backstage Pass is Moving to Substack appeared first on MackCollier.com.| MackCollier.com
Would you believe that 97% of loyalty programs fail? And 77% of them fail in two years or less. Why? It’s due to a basic design flaw that many loyalty programs suffer from. It’s a design flaw that reflects a fundamental misunderstanding of why people participate in loyalty programs. The reason why the average loyalty […] The post Research: 97% of Loyalty Programs Fail Due to This Simple Design Flaw appeared first on MackCollier.com.| MackCollier.com
Learn how conversational websites boost conversions and customer engagement. Learn why AI-powered websites like CommSite are the new marketing standard.| CommBox -AI Customer Engagement Platform
A new Gallup report finds four themes collectively describe millennials: unattached, connected, unconstrained and idealistic.| Gallup.com
Nobel Prize-winner Daniel Kahneman touched off a quiet revolution when he showed economists how wrong they've always been about human decision making. In this exclusive interview, Dr. Kahneman, a Princeton psychology professor, tells how to avoid the pitfalls of faulty reasoning and make better decisions for yourself and your company.| Gallup.com
7MIN READImagine this: 70% of customers expect real-time responses from brands. Yet, ... Read More The post What Is Smart Response Technology? How It’s Changing Small Business Chatbots appeared first on Clepher.| Clepher
8MIN READWant to stay on top of customer communications to boost loyalty ... Read More The post Automated Message Text: Key Benefits and Examples appeared first on Clepher.| Clepher
4MIN READBuilding a 360-degree view of the customer profile is critical for ... Read More The post What Is Customer Identity Resolution AI? Everything Explained appeared first on Clepher.| Clepher
6MIN READCustomer service isn’t just about answering questions—it’s the backbone of business ... Read More The post 79 Powerful Customer Service Quotes to Inspire and Motivate appeared first on Clepher.| Clepher
According to Q2 trends, credit unions are focusing more than ever on deepening member engagement. Here's how referral programs can help them get there for less.| Extole | Customer Engagement Platform
Explore the psychology of instant gratification and its impact on digital rewards. Uncover why quick rewards captivate users in the digital age. The post The Psychology Behind Quick Rewards in the Digital Age appeared first on Reward the World™.| Reward the World™
Find out if your gamification efforts are actually paying off by measuring key metrics that drive engagement and productivity.| Reward the World™
Discover top key account strategies to engage C&I customers, drive sustainability goals and build stronger relationships with your utility.| Questline Digital
See how Interactive Content can supercharge your B2B brand awareness strategy and boost engagement all year round!| Dot.vu Blog
Research shows 86% of shoppers regularly switch between channels. If your loyalty program doesn’t move with them, you risk losing engagement.| blog.accessdevelopment.com
Team dysfunction stops organic growth in its tracks. But asking two self-centered questions can build the foundation for customer centricity.| Gallup.com
Explore how expanding your loyalty ecosystem through strategic alliances can enhance customer engagement and program value.| Reward the World™
The post Twilio Q2 FY 2025 Revenue Rises 13% With Record Profitability and Cash Flow appeared first on The Futurum Group. Keith Kirkpatrick, Research Director at Futurum, covers Twilio’s Q2 FY 2025 earnings and discusses how the company is driving margin expansion across its product portfolio amid economic headwinds. The post Twilio Q2 FY 2025 Revenue Rises 13% With Record Profitability and Cash Flow appeared first on The Futurum Group.| The Futurum Group
There’s more to brand awareness than just being seen. Let’s break down the 5 types of brand awareness you need and show you how Interactive Content can help you stay top of mind with your audience. The post 5 Types of Brand Awareness You’ll Wish You Knew Sooner appeared first on Dot.vu Blog. --- 5 Types of Brand Awareness You’ll Wish You Knew Sooner was first posted on August 1, 2025 at 9:48 am. ©2017 "Interactive Content Marketing Blog". Use of this feed is for personal non-commerci...| Dot.vu Blog
Content is the cornerstone of digital communication. Co-creation through crowdsourcing content boosts diversity by accessing collective intelligence. Co-creating Content Through Crowdsourcing Really Boosts Valuable Diversity| Crowdsourcing Week
Real-time customer data is a tactical asset. Discover the ways through which businesses can turn raw, live data into meaningful marketing decisions.| Techie Loops
Do you use an SMS plugin for order updates? Instant communication is now an essential part of online stores because it builds trust and keeps customers informed about their orders’ status. When you send an SMS after receiving the payment or shipping what they’ve bought, customers become sure that you’re taking care of their orders. […] The post 8 Best SMS Plugins for Order Updates in 2025 appeared first on WP SMS - WordPress SMS Plugin.| WP SMS – WordPress SMS Plugin
For subscription businesses, customer retention isn't just a metric — it's a make-or-break factor in long-term profitability and growth. It’s a way to prevent or decrease churn, making your clients stay with you longer. This guide shows you the most effective customer retention strategies that can help you turn at-risk users into long-term loyalists. It also gives you practical tips on tackling churn, no matter the reasons behind it — be it outdated onboarding, poor support, or low prod...| Zendo
We like slogans! Politicians, news editors and marketers especially like them because they attract attention, they are memorable and repeatable. They can be provocative or reassuring, divisive or u…| Michael Donaldson The Value Innovator
Strategies and tools to reignite engagement with inactive customers and build long-term loyalty across the customer lifecycle.| Customer Marketing Alliance
Amazon Prime is revolutionizing global shopping by prioritizing convenience and speed. With expedited shipping, exclusive deals, and a vast selection, it's reshaping consumer expectations. The seamless experience fosters loyalty and redefines the retail landscape worldwide.| SageSeller for Amazon Sellers #1 Seller Tool
A medida que pruebas diferentes iniciativas, busca una o más de las siguientes señales de tus clientes de que lo que creaste para ellos es realmente notable.| CepymeNews
Discover 3 exciting new features added to the Access discount platform, including live event savings, grocery coupons, and expanded attractions. More everyday value, more memorable experiences, and more reasons members will love their benefits.| blog.accessdevelopment.com
Your real growth engine doesn’t stop at “closed-won"; it starts there. So in this guide, I’ll show you how to build a customer lifecycle strategy that reduces CAC, maximizes revenue, and turns your existing customers into your biggest growth channel.| Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog
What’s the biggest hurdle in your EdTech user onboarding? Low initial engagement from students or educators Users getting lost or stuck in the platform Onboarding isn’t personalized to different user roles Lack of visibility into where users drop off How do you currently encourage feature adoption post-onboarding? Primarily through email campaigns and newsletters Generic in-app […]| Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog
ArtVersion agency elaborates on Conversion Strategies That Fuel Lead Generation| ArtVersion
Learn about omnichannel customer engagement and effective strategies to implement. Enhance customer experiences, and boost loyalty and sales.| Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog
Innovative marketing on Amazon propels products to bestseller status by leveraging data-driven strategies, captivating visuals, and targeted ads. Expert sellers excel by optimizing listings, employing A/B testing, and engaging customers with tailored experiences that boost sales.| SageSeller for Amazon Sellers #1 Seller Tool
After analyzing thousands of customer implementations (over 500,000 to be exact), we’ve noticed a clear pattern about what makes them successful. The teams that consistently deliver fast time-to-value obsess over clarity around who owns outcomes, when things actually happen in customer organizations, and what was truly purchased beyond the feature list. We call these the “3 W’s.”| GUIDEcx
Revenue sharing helps businesses generate non-dues revenue, but ONLY if there's enough value to keep members spending. The best way to do that? Travel discounts!| blog.accessdevelopment.com
Reading Time: 8minutes Bank and credit union promotional products (aka swag or merch) have always been popular — who hasn’t scored a pen or calendar from their local branch? But despite the proven benefits of branded goods, many financial institutions are still giving away the same pens, mugs, and T-shirts they’ve stocked for years. Too often, these products […] The post Banking Promotional Marketing Ideas: Top 25 Product Picks for 2025 appeared first on Element.| Element
Marketing for banks and credit unions: Combine digital and branch tactics to create a cohesive marketing strategy for your financial institution.| Element
Hope is powerful -- and it's what people need most consistently from the leaders in their lives. See what this means for current and future leaders.| Gallup.com
Most employees aren't proud of the quality of the products and services their organization offers. See how it directly affects customer satisfaction.| Gallup.com
Customer expectations have changed since the pandemic. See what employees and CHROs say are the biggest obstacles to meeting the new expectations.| Gallup.com
West Virginia University uses CliftonStrengths to accomplish its unique mission. See how a strengths-based approach drives positive results.| Gallup.com
Many websites get clicks but lose visitors fast because they fail to build trust. If you want real results, you need to engage website visitors in a way that feels natural, not forced. Pushy pop-ups and spammy ads don’t work anymore — helpful content and honest design do. That’s where ConvertMore comes in. We will […] The post How to Engage Website Visitors Without Being Pushy? appeared first on ConvertMore.| ConvertMore
This blog is packed with smart lead magnet ideas to help you turn visitors into qualified leads using Interactive Experience solutions. The post Win Hearts and Sales with These Clever Smart Lead Magnet Hacks! appeared first on Dot.vu Blog. --- Win Hearts and Sales with These Clever Smart Lead Magnet Hacks! was first posted on July 1, 2025 at 6:04 am. ©2017 "Interactive Content Marketing Blog". Use of this feed is for personal non-commercial use only. If you are not reading this article in yo...| Dot.vu Blog
If your SaaS marketing strategy isn’t getting results, it’s time for a change. Discover how Interactive Content helps you stand out, engage prospects, and move them through the funnel with personalized, high-impact experiences. The post Want Better Results? Try This SaaS Marketing Strategy appeared first on Dot.vu Blog. --- Want Better Results? Try This SaaS Marketing Strategy was first posted on June 23, 2025 at 9:27 pm. ©2017 "Interactive Content Marketing Blog". Use of this feed is fo...| Dot.vu Blog
Explore what website personalization is, why it matters, and how to use it to create content that feels custom-built for every visitor. The post Website Personalization: Experiences That Will Convert Your Audience appeared first on Dot.vu Blog. --- Website Personalization: Experiences That Will Convert Your Audience was first posted on June 20, 2025 at 8:26 am. ©2017 "Interactive Content Marketing Blog". Use of this feed is for personal non-commercial use only. If you are not reading this ar...| Dot.vu Blog
Boost your event marketing plan with Interactive Content. Create memorable experiences and drive results with smart, engaging strategies.| Dot.vu Blog
In our Q&A with Martech expert Mirela Cialai, we discussed frameworks for customer engagement program planning and execution.| MoEngage
Millennials and Gen Z. With the Baby Boomers taking a back seat, it’s time to herald in the new young, tech-savvy Millennials and their younger siblings,| CommBox
Unlock how small changes can have a big impact on loyalty programs using behavioral science principles for customer engagement.| Reward the World™
Amazon's customer service strategy revolutionizes retail by prioritizing convenience and innovation. With 24/7 support, seamless returns, and personalized experiences, it sets a new standard for customer satisfaction and loyalty that others strive to emulate.| SageSeller for Amazon Sellers #1 Seller Tool
Identify the top-selling products in your niche on Amazon to understand consumer preferences. Analyze their listings, pricing strategies, and customer reviews. Use these insights to refine your own product offerings, optimize listings, and enhance customer engagement.| SageSeller for Amazon Sellers #1 Seller Tool
Amazon revolutionized retail by harnessing advanced logistics, customer-centric innovations, and disruptive technologies like AI and cloud computing. Its relentless focus on efficiency and convenience redefined shopping and set new standards, reshaping consumer expectations globally.| SageSeller for Amazon Sellers #1 Seller Tool
Amazon's AI technology transforms customer experience by personalizing recommendations, streamlining search with natural language processing, and enhancing Alexa's capabilities. This ensures seamless navigation, offering tailored, efficient, and intuitive interactions.| SageSeller for Amazon Sellers #1 Seller Tool
Amazon Prime is reshaping online shopping by integrating speedy delivery, exclusive deals, and a diverse content library. This membership-driven approach enhances convenience and enriches user experience, setting new standards for customer loyalty and service innovation.| SageSeller for Amazon Sellers #1 Seller Tool
How can you to boost loyalty and retention through digital customer engagement? Learn practical tips to connect, convert, and keep your customers happy.| blog.propellocloud.com
Explore how leveraging user-generated content can amplify your loyalty program and enhance customer engagement.| Reward the World™
Despite the initial revenue sting, a lost customer isn’t the end of the road. Raymond Otero outlines how one second chance sparked a transformation for his client – and why win-back strategies matter more than ever.| Customer Success Collective
Build a mobile marketing strategy that connects, converts, and keeps up with your audience right where they are: on their phones.| Dot.vu Blog
Traditional economics depicts the consumer decision-making process as one of logic and reason. Gallup research finds otherwise.| Gallup.com
We’re now in the "Prove-It Era" of customer engagement. Get the rundown from a panel of CX experts and learn strategies to drive measurable business outcomes.| CSG
Explore how Virtual Reality is revolutionizing customer engagement. Discover why it is the new frontier of experiential rewards.| Reward the World™
Why do things in threes feel so satisfying? Maybe it’s ancient wisdom – “omne trium perfectum,” Latin for “everything that comes in threes is perfect.” Maybe it’s psychology, our brains wired to notice patterns, and threes are easier to remember. So, in that spirit, here are three links exploring America’s Most Patriotic Brands of 2025 –| Brand Keys
Capturing Customer Loyalty in the Age of Impatience. Patience is nowadays scarce and rewards must be immediate| Reward the World™
AI is changing the face of lending, but now new details are emerging of just how vast and far-reaching this evolution is.| Digital Dealer
How Eco-Friendly Rewards Can Boost Your Brand Image. How they can elevate your brand in the eyes of environmentally conscious customers.| Reward the World™
Dynamic content turns browsers into buyers. See how to personalize your site, emails, and popups for real results.| Dot.vu Blog
Discover how customer engagement software like Extole helps ecommerce brands retain more customers with behavior-driven rewards that build long-term loyalty.| Extole | Customer Engagement Platform
Are Voice-Activated Loyalty Programs the Next Big Thing? the potential of these programs and their impact on customer engagement| Reward the World™
Why Millennials Demand Immediate Rewards, understanding the psychology behind this phenomenon is key to creating effective reward systems| Reward the World™
Boost Your Market Research Response Rates with These Gamification Techniques and how the can revolutionize efforts and yield better insights.| Reward the World™
Learn how to create direct response marketing campaigns that actually work with tips, tools, and examples you can put into action today.| Dot.vu Blog
We'll show how leveraging zero-party data with CustomGPT is instrumental for ensuring growth in a market that values privacy and personalization more than ever.| CustomGPT
Discover the advantage of callback widgets for recruitment firms looking to boost speed, trust, and client conversion.| ConvertMore
Steal these creative presentation ideas (with examples!) and keep your audience engaged from the first slide.| Dot.vu Blog
Whether you're in the business of customer loyalty, employee engagement, or member retention, the holidays represent a major opportunity to strengthen the relationships you value most. Read to learn more about how (and why) a little extra care and consideration can go a long way.| blog.accessdevelopment.com
Learn how to create a welcome popup that works, boosts engagement, and drives conversions. Follow our guide to start improving now!| ConvertMore
Dive into best practices and benefits of using push notifications, in-app notifications, pop-ups and product emails to encourage referral program participation.| Extole | Customer Engagement Platform
La interacción humana todavía es muy importante por eso la tendencia es invertir en las personas porque supone invertir en los momentos clave de los clientes| CepymeNews
A method used to enhance your digital marketing campaigns, discover how A/B testing can improve your business's reach.| McNutt & Partners
Are you ready to build a secure foundation of unified, trusted data for Agentforce to unlock insights and drive accurate outcomes with confidence? Launching Salesforce Agentforce successfully starts with the right preparation. This virtual event is designed to guide you through the steps needed to get your organization ready for […] The post How to Get Agentforce-Ready with Confidence appeared first on Online Business Systems.| Online Business Systems
Learn how utilities can increase adoption, build trust and ease customer concerns through smart meter education.| Questline Digital
Adding customer ratings can drive more sales to your website. Increase trust, attract shoppers, and grow your business now!| ConvertMore
B2B Customers have Heightened Expectations for the Customer Onboarding Process| GUIDEcx
Discover how SMS marketing can boost your ecommerce success with high open rates, mobile optimization, and practical engagement.| Pixc
Americans are eager to travel—your members included—but they're doing so on a strict budget. That makes now a great time to attract and retain members with travel rewards and benefits.| blog.accessdevelopment.com
Uncover the challenges of marketing in the AI era: potential unlocked by technology, hindered by organizational culture.| Martech Zone
I wanted to share an insightful article by Sarah Mahoney in MediaPost about the 2025 Customer Loyalty Engagement Index. The piece dives into key trends shaping customer loyalty and how to stay ahead of customer expectations and the competition. It’s a must-read for anyone or any brand looking to enhance customer engagement and loyalty strategies. Check it| Brand Keys
How can your business effectively implement digital marketing for HVAC? Read on for tips and strategies.| FieldEdge
Te explicamos cómo crear el mapa de viaje y te damos seis pasos para gestionar el customer journey al completo| CepymeNews
La clave para aprovechar la retroalimentación es poner en práctica lo que aprendes sobre tu audiencia. Los consumidores aprecian las empresas que hacen un esfuerzo adicional y realizan cambios en función de sus deseos y necesidades.| CepymeNews
Te mostramos 10 preguntas y respuestas sobre los entresijos de la lealtad del cliente en 2021. Toma nota| CepymeNews
The Average Handling Time (AHT) remains a crucial metric in contact centers, despite the evolving landscape of customer service. It’s a key indicator that helps balance cost control with quality customer experience. AHT measures the average duration of customer interactions, including talk time, hold time, and after-call work, thus giving a comprehensive view of an […] The post Average Handling Time (AHT): still the lynchpin of contact centers management? appeared first on Servion Blog.| Servion Blog
The adoption of Electric Vehicles (EVs) and Artificial Intelligence (AI) in customer experience is a topic of great interest and debate. Both technologies promise significant advancements but face unique challenges that slow their mass adoption. Similarities and differences in the obstacles faced by EVs and AI span infrastructure needs, public perception, and technological maturity. 1. […] The post The Road to Adoption: ChatGPT is the EV of customer experience appeared first on Servion Blog.| Servion Blog
In the wake of the COVID-19 pandemic, businesses across the globe have experienced a paradigm shift in the way they operate. The traditional brick-and-mortar call centers have given way to virtual contact centers, where customer service agents and sales professionals work remotely. This transition to remote call centers has not only allowed companies to continue […] The post The Evolution of Remote Call Centers: Enhancing Customer Experience in a Virtual World appeared first on Servion Blog.| Servion Blog
The contact center agent is one of the most intensively monitored occupations in the world. Admittedly, in recent times, employee monitoring and surveillance have increased, and we have seen the advent of tools tracking workers both at the office and in the field. In a contact center, from the moment they log in to the […] The post Why isn’t anyone talking about contact center reporting? appeared first on Servion Blog.| Servion Blog
The CX and contact center solutions provider will plant one tree for every contact center agent license sold, deployed, or managed. Princeton, New Jersey: Servion, a leading contact center and CX solutions provider, announced a new reforestation initiative dedicated to continuing in the spirit of National Forest Week in the United States. To contribute to planting […] The post Servion Announces New Reforestation Initiative With the “One Agent, One Tree” Campaign appeared first on Servi...| Servion Blog
If you still look at the contact center as a cost center where customers press 1 for X and 2 for Y, it’s only a matter of time until your business will lose customers. Digital transformation, remote work, and evolving CX expectations are just a few things fundamentally changing the way contact centers operate. Companies […] The post Four Core Areas for Contact Center Transformation appeared first on Servion Blog.| Servion Blog
The job of a contact center agent is more than picking up a phone. It requires a highly skilled, organized, multifaceted person who can make a fast impact in the workplace and on the customer experience. Just as the call center has evolved through the decades, changing in name and scope of functionality, so too […] The post The Ultimate Guide to Creating the Contact Center Super Agent appeared first on Servion Blog.| Servion Blog
You love that your bank offers click-to-call directly from their website and mobile app. You don’t have to search for a customer service number, and you can skip repetitive authentication questions if you’re already logged into the app. You’re connected with a friendly service representative, but that’s as far as you get until things start […] The post 5 Ways to Improve First Call Resolution and Increase Response Rate appeared first on Servion Blog.| Servion Blog
Even before the Great Resignation, contact center agents have said in numerous studies that the companies they work for don’t provide the right tools to address customer service challenges. Imagine constantly lacking the technology needed to help customers effectively. Emboldened by a pandemic, you’d probably leave too. There’s only so much customer frustration you can […] The post How to Retain Contact Center Agents in a Digital, Work-from-Home World appeared first on Servion Blog.| Servion Blog
