Even before the Great Resignation, contact center agents have said in numerous studies that the companies they work for don’t provide the right tools to address customer service challenges. Imagine constantly lacking the technology needed to help customers effectively. Emboldened by a pandemic, you’d probably leave too. There’s only so much customer frustration you can […] The post How to Retain Contact Center Agents in a Digital, Work-from-Home World appeared first on Servion Blog.
