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How AI in Customer Support Balances Empathy and Efficiency — Kayako
https://kayako.com/blog/is-the-customer-always-right-how-ai-in-customer-support-balances-empathy-and-efficiency/
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ai chatbot
ai customer support
ai customer success
ai customer automation
The age-old adage, “Is the customer always right?” has long shaped the world of customer service. AI in customer support aims to change that.
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