Discover how to choose the best customer support software in 2025 - covering must-have features, AI automation, multichannel support, and pitfalls to avoid - so your team scales smoothly and customers stay happy.| Kayako
Discover how to build your first AI chatbot in 2025. Get insights on platforms, tech stacks, training, integrations, and best practices for smarter automation. So, we’re pretty sure that the title has got you hooked. Come to think of it, when we see ourselves surrounded by AI and its deep-seated usage in our daily lives,… Read More »How to build your first AI chatbot?: A Handy Guide The post How to build your first AI chatbot?: A Handy Guide appeared first on Kayako.| Kayako
“Hey, Siri, could you tell me the best AI chatbots out there?” Trust me. This was the first thing I did when I started writing on this topic. So, from the get-go, one thing became clear. AI chatbots have deeply embedded themselves in the modern customer journey. From ordering groceries to having personalized offers from… Read More »Top 7 AI chatbots and what you can learn from them The post Top 7 AI chatbots and what you can learn from them appeared first on Kayako.| Kayako
Discover how AI is transforming banking customer service with instant virtual assistants, personalized financial advice, proactive fraud detection, and predictive support—delivering speed, security, and personalization at scale. The image of banking is evolving. Gone are the days when customer service meant waiting in long queues or navigating IVR menus. In a world of one-click commerce… Read More »AI in Banking Customer Service: Use Cases, Real Life Examples and best Practices The post...| Kayako
Find the right AI chatbots for ecommerce. Real-world reviews reveal the tools that automate support, cut costs, and boost customer satisfaction. Let’s cut through the noise: most e-commerce chatbots are more hype than help. They dazzle in sales pitches, show off slick demo flows, and drop all the right AI buzzwords—until you put them in… Read More » Top 6 AI Chatbots for Ecommerce: Evaluated by Industry Experts The post Top 6 AI Chatbots for Ecommerce: Evaluated by Industry Exper...| Kayako
Learn the key differences between chatbots and conversational AI, from rule-based scripts to NLP-powered intent detection. Discover which is best for FAQs, personalization, and delivering human-like customer experiences at scale. At first glance, chatbots and conversational AI might seem interchangeable. After all, both are digital tools that “talk” to users. But under the hood, they’re… Read More »Chatbots vs. Conversational AI: What’s the Difference? The post Chatbots vs. Co...| Kayako
Think back to your last frustrating customer service experience. Perhaps you were transferred three times. Forced to repeat your story to each agent,| Kayako
Automate 60% of support tickets with Kayako's AI-first customer support platform. Discover how companies save $500K yearly. Get your personalized demo today.| Kayako
Discover 11 proven email management tips to organize your inbox, cut clutter, and boost productivity. Streamline email workflows with smart strategies| Kayako
Discover the best Customer Intelligence Tools to unify data, unlock insights, and drive personalization. Compare Adobe, Salesforce, Microsoft, Oracle, and| Kayako
Explore the transformative impact of AI healthcare chatbots on patient care, including their role in providing 24/7 support, assessing symptoms, and delivering personalized care.| Kayako
Webinar Recording Unlock Cost Savings While Improving Customer Service: How Trilogy fired 70 support agents, while customer satisfaction increased 5%| Kayako
Discover the top 15 AI customer service software platforms, compared in-depth across features, scalability, integrations, pricing, and real-world performance.| Kayako
Explore the revolutionary impact of AI in customer service - from chatbots to predictive analytics. Uncover benefits, real-world applications, and| Kayako
Learn how to improve contact center agent productivity with proven strategies, AI tools, and key metrics that boost customer satisfaction and operational efficiency.| Kayako
Discover the leading AI customer service chatbot software. Compare features, pros, cons, and real-world impact to choose the best solution for your| Kayako
What is a self-service knowledge base? Discover how it reduces support costs, boosts efficiency, and empowers customers with instant, 24/7 answers—plus expert tips to build your own.| Kayako
Explore 7 practical AI applications in customer service that drive faster resolutions, reduce workload, and increase customer loyalty.| Kayako
Stay ahead with the latest live chat trends and statistics in customer service. Discover how AI-powered chat, automation, and 24/7 support are| Kayako
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Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams have to adhere to SLAs, which are contractual agreements to provide service within an agreed time frame.| kayako.com
You’ve implemented a successful Net Promoter Score survey, with a good response rate and a high NPS score. Congrats! Pop that number on your website, sit back and watch the leads roll in. Right?| kayako.com
Live chat seems like a win-win. Support agents can answer questions rapidly, keep their chat handle time low, and swiftly move on to help the next customer.| kayako.com
How often does your support team respond to the same questions with the same response?| kayako.com
When a potential customer visits your site, they’re already interested in your product. You’ve put lots of effort into testing the best homepage designs, optimized your branding to attract the right kind of customer, and you’re always trying to provide the right, helpful information at the right time. Customers don’t want to feel led down the sales funnel – they want to buy without feeling like they’ve been sold to.| kayako.com
One of the biggest mistakes when measuring customer experience is focusing on what your team is doing instead of what your customers are experiencing.| kayako.com
Customer support metrics matter. They’re something you should be paying attention to. There is a wealth of information just waiting for you to explore and glean information from.| kayako.com
On October 17, 1814, a vat of beer exploded in the Meux & Company Brewery in London, unleashing over 135,000 gallons of porter into the surrounding streets. The tidal wave of beer smashed through brick walls, flooded homes, and tragically killed eight people. In one of history’s most bizarre industrial disasters, entire families were swept away—not by war or fire—but by ale.| kayako.com
Unlock the power of social media customer service with this definitive guide. Learn how to build teams, leverage AI, and manage crises to outshine competitors and delight customers in real time.| Kayako
Explore the top 2025 customer service trends - AI support, personalization, omnichannel, and predictive care - reshaping CX into a powerful engine for growth, loyalty, and competitive advantage.| Kayako
Stop relying on chatbots—real AI impact comes from contact center AI software that streamlines workflows and empowers human agents.| Kayako
Unlock higher First Call Resolution (FCR) rates and stronger customer loyalty. Get proven strategies to cut costs and drive contact center performance.| Kayako
Discover how NLP boosts customer service efficiency and satisfaction. This guide covers AI-powered chatbots, sentiment analysis, and business applications.| Kayako
Explore how AI, omnichannel support, and hyper-personalization are transforming customer experience in 2025. Boost retention, loyalty, and revenue.| Kayako
Discover how AI transforms customer service with 24/7 support, cost savings, and enhanced personalization. Explore real-world use cases, benefits, and best practices.| Kayako
Unlock the power of AI sentiment analysis. Understand its meaning, uses, key trends, and expert insights to boost your business strategy.| Kayako
Discover what an AI Helpdesk is, how it works, key benefits, use cases & best practices to scale support, and boost efficiency.| Kayako
Enterprise contact center solutions need clean data before AI. Organize knowledge bases, tickets & workflows for smarter automation.| Kayako
Explore how AI chatbots are revolutionizing customer service—features, benefits, challenges, and future trends in this in-depth, research-backed guide.| kayako.com
Explore our complete guide to ticketing systems: what they are, how they work, types, benefits, and must-have features. Learn how to choose and implement the right system to improve support, ensure accountability, and scale operations efficiently.| kayako.com
Transform Your Customer Support: Deliver A Customer Experience That’s Proactive, Personal And Effortless| kayako.com
When it comes to customer support, the ability to experiment, tweak and improve your service is a huge part of meeting your customers’ expectations.| kayako.com
Jumping into AI without a plan wastes money. Assess your readiness for contact center AI solutions with this quick self-check.| Kayako
Escape the repetitive ticket trap! An AI contact center frees your agents for high-value work while boosting efficiency.| Kayako
An AI service desk fixes issues before they happen—boosting efficiency, reducing tickets, and delivering seamless support.| Kayako
Conversational AI for customer service turns support teams into revenue drivers by reducing churn, upselling, and boosting efficiency| Kayako
Customer support AI boosts efficiency, improves response times, and enhances customer satisfaction—delivering ROI beyond cost-cutting| Kayako
Turn complaints into revenue with Contact Center AI—upsell smarter, boost loyalty, and transform support into a growth engine.| Kayako
Imagine calling customer support and being greeted by an AI helpdesk that instantly understands your issue, provides accurate solutions, and resolves your problem efficiently—all without waiting on hold. As AI technology advances, this scenario is becoming a reality, and many consumers are embracing the change. For instance:| kayako.com
Ever spent hours troubleshooting a user’s “broken” computer, only to discover the issue was an unplugged power cable? Congratulations—you’ve encountered a classic PEBKAC moment. PEBKAC stands for “Problem Exists Between Keyboard And Chair“—a humorous way of pointing out user errors. But what if your IT helpdesk support could proactively prevent these all-too-human blunders with a little help from artificial intelligence?| kayako.com
Discover how AI for customer support is bringing back the personal touch—by doing what 19th-century operators did, only smarter and faster.| Kayako
What do Lisbon’s sardine festivals teach us about proactive support? More than you'd expect—here’s the surprising connection.| Kayako
Don't replace your support system—enhance it. Kayako's knowledge base AI layers seamlessly over your existing platform. See how.| Kayako
Customer support automation is often framed as a way to increase efficiency, but at its core, it's about people| Kayako
AI response technology calms angry customers, enhancing satisfaction. Discover how AI transforms customer service with Kayako| Kayako
Improve customer AI by shifting from passive note-taking to actionable insights that enhance customer success and retention.| Kayako
Customer retention rate suffers when CSMs are stuck in support tasks. Free them to focus on strategy and watch retention soar.| Kayako
Proactive customer support helps users adopt software faster by reducing friction, offering guidance, and preventing support roadblocks.| Kayako
Conversational AI Solutions often simplify support processes, but must be managed carefully to avoid user frustration.| Kayako
Support ticket AI streamlines customer service, reduces response times, and enhances efficiency. Learn the key metrics to track success| Kayako
Support automation streamlines customer service, reduces costs, and boosts efficiency. Discover how AI transforms support teams.| Kayako
A smart ticketing system delivers instant, accurate support, reducing costs and wait times. Upgrade your customer service today| Kayako
AI help desk software is transforming customer service—faster, more accurate, and cost-effective. Is your business ready to adapt?| Kayako
AI for Customer Success transforms support with automation and personalization. Download our guide to implement AI effectively today!| Kayako
With an AI customer support platform, you eliminate guesswork, optimize agent performance, and prevent issues before they escalate.| Kayako
Customer AI is transforming service from a cost center to a competitive edge. Automate smartly to enhance experience, not replace it.| Kayako
I have always wondered how someone who loves to help people can ever get bored of that at some point in their career. Perhaps you entered a career in| Kayako
How satisfied your customer is can depend on a lot of things: your product, your customer support team, your marketing and advertising, your branding,| Kayako
Automated customer support streamlines responses, summarizes emails, and helps agents resolve issues faster| Kayako
How a smarter knowledge base helps you scale customer support by reducing search time and boosting efficiency| Kayako
The age-old adage, “Is the customer always right?” has long shaped the world of customer service. AI in customer support aims to change that.| Kayako
If you ask a small startup what each of their staff needs for their customer support operation, you’ll get a fairly tidy answer. As a small company, the| Kayako
In today’s fast-paced digital landscape, the right customer support platform can make or break a business. While Freshdesk and its Freddy AI have been| Kayako
Kayako revolutionizes AI customer support with smart decisions, self-learning, and human-like accuracy for exceptional service| Kayako
Discover how AI optimizes support tickets, reducing costs, boosting efficiency, and enhancing customer satisfaction.| Kayako
Explore top AI tools for SaaS to improve customer support with automation, and deliver personalized, efficient experiences| Kayako
Automate customer support with AI to boost efficiency, enhance customer satisfaction, and balance human empathy with cutting-edge technology.| Kayako
A unified customer experience is when customers feel like they are interacting with a single company, regardless of their channel.| Kayako
5 Common AI Adoption Challenges for Customer Success Navigating AI Adoption Challenges In today’s competitive landscape, businesses are increasingly turning to artificial intelligence (AI) to elevate their| Kayako
Introduction: The Revolution in AI Customer Support Tools: Myth or Reality? In an age where technology is evolving at breakneck speed, the integration of| Kayako
A seamless AI customer experience ensures personalized support, reducing frustration and improving user satisfaction.| Kayako
Discover live chat trends and insights that help you improve your live chat customer service.| Kayako