Blog| Kayako
Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams have to adhere to SLAs, which are contractual agreements to provide service within an agreed time frame.| kayako.com
You’ve implemented a successful Net Promoter Score survey, with a good response rate and a high NPS score. Congrats! Pop that number on your website, sit back and watch the leads roll in. Right?| kayako.com
Live chat seems like a win-win. Support agents can answer questions rapidly, keep their chat handle time low, and swiftly move on to help the next customer.| kayako.com
How often does your support team respond to the same questions with the same response?| kayako.com
When a potential customer visits your site, they’re already interested in your product. You’ve put lots of effort into testing the best homepage designs, optimized your branding to attract the right kind of customer, and you’re always trying to provide the right, helpful information at the right time. Customers don’t want to feel led down the sales funnel – they want to buy without feeling like they’ve been sold to.| kayako.com
One of the biggest mistakes when measuring customer experience is focusing on what your team is doing instead of what your customers are experiencing.| kayako.com
Customer support metrics matter. They’re something you should be paying attention to. There is a wealth of information just waiting for you to explore and glean information from.| kayako.com
On October 17, 1814, a vat of beer exploded in the Meux & Company Brewery in London, unleashing over 135,000 gallons of porter into the surrounding streets. The tidal wave of beer smashed through brick walls, flooded homes, and tragically killed eight people. In one of history’s most bizarre industrial disasters, entire families were swept away—not by war or fire—but by ale.| kayako.com
Unlock the power of social media customer service with this definitive guide. Learn how to build teams, leverage AI, and manage crises to outshine competitors and delight customers in real time.| Kayako
Explore the top 2025 customer service trends - AI support, personalization, omnichannel, and predictive care - reshaping CX into a powerful engine for growth, loyalty, and competitive advantage.| Kayako
Stop relying on chatbots—real AI impact comes from contact center AI software that streamlines workflows and empowers human agents.| Kayako
Unlock higher First Call Resolution (FCR) rates and stronger customer loyalty. Get proven strategies to cut costs and drive contact center performance.| Kayako
Discover how NLP boosts customer service efficiency and satisfaction. This guide covers AI-powered chatbots, sentiment analysis, and business applications.| Kayako
Explore how AI, omnichannel support, and hyper-personalization are transforming customer experience in 2025. Boost retention, loyalty, and revenue.| Kayako
Kayako provides highly personalized customer service with its easy-to-use ticketing software. Resolve issues faster with less effort!| Kayako
Transform your customer support with Kayako. Automate repetitive tickets, free your agents for high-value tasks, and enhance efficiency. See it. Use it. Love it. Learn more now.| Kayako
Discover how AI transforms customer service with 24/7 support, cost savings, and enhanced personalization. Explore real-world use cases, benefits, and best practices.| Kayako
Unlock the power of AI sentiment analysis. Understand its meaning, uses, key trends, and expert insights to boost your business strategy.| Kayako
Discover what an AI Helpdesk is, how it works, key benefits, use cases & best practices to scale support, and boost efficiency.| Kayako
Enterprise contact center solutions need clean data before AI. Organize knowledge bases, tickets & workflows for smarter automation.| Kayako
Explore how AI chatbots are revolutionizing customer service—features, benefits, challenges, and future trends in this in-depth, research-backed guide.| kayako.com
Explore our complete guide to ticketing systems: what they are, how they work, types, benefits, and must-have features. Learn how to choose and implement the right system to improve support, ensure accountability, and scale operations efficiently.| kayako.com
Transform Your Customer Support: Deliver A Customer Experience That’s Proactive, Personal And Effortless| kayako.com
When it comes to customer support, the ability to experiment, tweak and improve your service is a huge part of meeting your customers’ expectations.| kayako.com
Jumping into AI without a plan wastes money. Assess your readiness for contact center AI solutions with this quick self-check.| Kayako
Escape the repetitive ticket trap! An AI contact center frees your agents for high-value work while boosting efficiency.| Kayako
An AI service desk fixes issues before they happen—boosting efficiency, reducing tickets, and delivering seamless support.| Kayako
Conversational AI for customer service turns support teams into revenue drivers by reducing churn, upselling, and boosting efficiency| Kayako
Customer support AI boosts efficiency, improves response times, and enhances customer satisfaction—delivering ROI beyond cost-cutting| Kayako
Turn complaints into revenue with Contact Center AI—upsell smarter, boost loyalty, and transform support into a growth engine.| Kayako
Imagine calling customer support and being greeted by an AI helpdesk that instantly understands your issue, provides accurate solutions, and resolves your problem efficiently—all without waiting on hold. As AI technology advances, this scenario is becoming a reality, and many consumers are embracing the change. For instance:| kayako.com
Ever spent hours troubleshooting a user’s “broken” computer, only to discover the issue was an unplugged power cable? Congratulations—you’ve encountered a classic PEBKAC moment. PEBKAC stands for “Problem Exists Between Keyboard And Chair“—a humorous way of pointing out user errors. But what if your IT helpdesk support could proactively prevent these all-too-human blunders with a little help from artificial intelligence?| kayako.com
Discover how AI for customer support is bringing back the personal touch—by doing what 19th-century operators did, only smarter and faster.| Kayako
What do Lisbon’s sardine festivals teach us about proactive support? More than you'd expect—here’s the surprising connection.| Kayako
Struggling with repetitive tickets? See how generative AI for customer support can speed up resolutions on any platform—no migration needed!| Kayako
Don't replace your support system—enhance it. Kayako's knowledge base AI layers seamlessly over your existing platform. See how.| Kayako
Customer support automation is often framed as a way to increase efficiency, but at its core, it's about people| Kayako
AI response technology calms angry customers, enhancing satisfaction. Discover how AI transforms customer service with Kayako| Kayako
Improve customer AI by shifting from passive note-taking to actionable insights that enhance customer success and retention.| Kayako
Customer retention rate suffers when CSMs are stuck in support tasks. Free them to focus on strategy and watch retention soar.| Kayako
Proactive customer support helps users adopt software faster by reducing friction, offering guidance, and preventing support roadblocks.| Kayako
Conversational AI Solutions often simplify support processes, but must be managed carefully to avoid user frustration.| Kayako
Support ticket AI streamlines customer service, reduces response times, and enhances efficiency. Learn the key metrics to track success| Kayako
Support automation streamlines customer service, reduces costs, and boosts efficiency. Discover how AI transforms support teams.| Kayako
A smart ticketing system delivers instant, accurate support, reducing costs and wait times. Upgrade your customer service today| Kayako
AI help desk software is transforming customer service—faster, more accurate, and cost-effective. Is your business ready to adapt?| Kayako
AI for Customer Success transforms support with automation and personalization. Download our guide to implement AI effectively today!| Kayako
With an AI customer support platform, you eliminate guesswork, optimize agent performance, and prevent issues before they escalate.| Kayako
Customer AI is transforming service from a cost center to a competitive edge. Automate smartly to enhance experience, not replace it.| Kayako
I have always wondered how someone who loves to help people can ever get bored of that at some point in their career. Perhaps you entered a career in| Kayako
How satisfied your customer is can depend on a lot of things: your product, your customer support team, your marketing and advertising, your branding,| Kayako
Automated customer support streamlines responses, summarizes emails, and helps agents resolve issues faster| Kayako
How a smarter knowledge base helps you scale customer support by reducing search time and boosting efficiency| Kayako
The age-old adage, “Is the customer always right?” has long shaped the world of customer service. AI in customer support aims to change that.| Kayako
If you ask a small startup what each of their staff needs for their customer support operation, you’ll get a fairly tidy answer. As a small company, the| Kayako
In today’s fast-paced digital landscape, the right customer support platform can make or break a business. While Freshdesk and its Freddy AI have been| Kayako
Kayako revolutionizes AI customer support with smart decisions, self-learning, and human-like accuracy for exceptional service| Kayako
Discover how AI optimizes support tickets, reducing costs, boosting efficiency, and enhancing customer satisfaction.| Kayako
Explore top AI tools for SaaS to improve customer support with automation, and deliver personalized, efficient experiences| Kayako
Automate customer support with AI to boost efficiency, enhance customer satisfaction, and balance human empathy with cutting-edge technology.| Kayako
A unified customer experience is when customers feel like they are interacting with a single company, regardless of their channel.| Kayako
5 Common AI Adoption Challenges for Customer Success Navigating AI Adoption Challenges In today’s competitive landscape, businesses are increasingly turning to artificial intelligence (AI) to elevate their| Kayako
Introduction: The Revolution in AI Customer Support Tools: Myth or Reality? In an age where technology is evolving at breakneck speed, the integration of| Kayako
A seamless AI customer experience ensures personalized support, reducing frustration and improving user satisfaction.| Kayako
Discover live chat trends and insights that help you improve your live chat customer service.| Kayako
