Great customer service can make a big difference in a business’s success. But how can we train customer service representatives (CSRs) to be the best they can be? Role-playing and simulation exercises are fun and effective ways to practice real-life scenarios. Let’s explore how these exercises work and why they’re so important (and fun!). What Are Role-Playing and Simulation Exercises? ... Read More The post Role-Playing and Simulation Exercises in Customer Service Training appeared fir...
