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Report: The Shift To Customer Journey Insights | Customer Experience Matters®
https://experiencematters.wordpress.com/2017/05/15/report-the-shift-to-customer-journey-insights/
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best practices
customer experience
bruce temkin research
ccxp5 experience design
customer connectedness
jen rodstrom research
temkin group research
We just published a Temkin Group report, The Shift To Customer Journey Insights. Here’s the executive summary: Customer insights are critical to customer experience programs. However, current…
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