A few months ago, a CEO reached out to me, visibly frustrated. “We’ve been stuck in this loop for weeks,” he said. “Every time we get close to a decision, someone in the team raises a concern, and we go right back to debating. It feels like we’re going nowhere.” He explained that he had been trying to shift his leadership style toward more consensus-based decision-making after receiving feedback that his approach had been too top-down. However, in trying to involve everyone, he fo...
