I’ve been thinking a lot about efficiency in the public sector recently, particularly how we can improve it. In this post, I’ll focus on some ideas for improving communication and co-ordination between public sector workers. Quick disclaimer: efficiency, in time or money, is not the only important factor. People’s well-being and satisfaction matter too. (It matters in itself but it’s also true that grumpy staff are not going to be well-motivated.) Most of the time there isn’t going ...
