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From:
Invesp - Conversion Rate Optimization Blog
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The State of Social Media Customer Support – Statistics and Trends [Infographic] - Invesp
https://www.invespcro.com/blog/social-media-customer-support/
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more than 80% of consumers are now using social media to engage with brands. Check out our infographic "The State of Social Media Customer Support" for latest social media customer support statistics and trends.
