One of the unexpected perks of writing this newsletter is that inspiration can strike in the most absurd places—like the grocery store this past weekend. If you’re anything like me, you probably shuffle through those fluorescent-lit aisles weekly, wondering when you unknowingly signed up for a live-action obstacle course. Lately, though, I’ve noticed a troubling […] The post EBITDA Won’t Hug You Back: Why Dealership CFOs Care About Customer Experience appeared first on Kruse Control...
