A while ago, a media customer asked me to assess their search team. They’d been told to adopt Continuous Delivery practices, while still shipping features. The team struggled to make changes, deadlines were missed, and morale was low. I sympathised, and could see most of the pain was self-inflicted. Other teams had successfully adopted Continuous Delivery, but the search team had started from scratch. Their manager asked me “are we in chaos”, and were surprised when I said “it’s rep...