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The Interaction Design Foundation
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What Is Empathy and Why Is It So Important in Design Thinking? | IxDF
https://www.interaction-design.org/literature/article/design-thinking-getting-started-with-empathy
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One of the most important elements in design thinking and the wider area of human-centered design is empathy. Let' s look at what empathy is, and why is it so vital for businesses and designers.
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