We’re fusing deep CX expertise together with purpose-built AI The Lightbird AI platform is revolutionizing the role of contact center agents, marking a significant shift in customer service dynamics. By offering real-time, contextually relevant responses during customer interactions, this platform equips agents with the knowledge and agility needed to resolve queries more efficiently. Its advanced […] The post Everest Group 2024 Part 2 appeared first on GlowTouch LLC.
