How Employee Experience Impacts Customer Experience - GlowTouch LLC
In this article, we explore how employee experience impacts customer experience and solutions that can improve both EX and CX.| GlowTouch LLC
Al Precision. Human Intelligence. Future Ready CX. Is Now The Stevie Awards for Best Use of Technology in Customer Service. Customer Service and Contact Center AchievementCategory 83 The UnifyCX AI platform is transforming customer experience management by offering a comprehensive, integrated solution that bridges the gap between fragmented AI tools. By seamlessly connecting AI across […] The post Best Use of Technology in Customer Service 83 appeared first on GlowTouch LLC.| GlowTouch LLC
Celebrating the Grand Opening of Barranquilla, Colombia, as a Key Milestone in UnifyCX’s Global Growth [Louisville, KY, November 4, 2024] – UnifyCX, officially launches today, marking a major milestone in the evolution of customer experience management. Built on the expertise of GlowTouch and its strategic acquisition of Collective Solution, UnifyCX combines advanced AI technology with […] The post UnifyCX Launches: A New Era in Customer Experience with AI-Powered Innovation and Tech-En...| GlowTouch LLC
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Prestigious Award Highlights GlowTouch’s Commitment to Innovation and Excellence in Customer Contact Solutions LOUISVILLE, KENTUCKY—GlowTouch, a global leader in tech-enabled Customer Experience Outsourcing Solutions based in Louisville, Kentucky, today proudly announced that it was named BPO of the Year at this year’s CCW Excellence Awards. The awards strive to raise the standards of the contact […] The post GlowTouch Named BPO of the Year at 2024 CCW Excellence Awards appeared first...| GlowTouch LLC
In this article, we discuss customer service strategies that can increase sales and revenue. Every customer service interaction is an opportunity to create a positive experience. Do that consistently and those good vibe interactions become a conduit for introducing new products and solutions. Sounds easy, right? Like many things, it is made more complicated than […] The post Top Customer Service Strategies to Increase Sales and Revenue appeared first on GlowTouch LLC.| GlowTouch LLC
Cultivating Employee EngagementThrough Our Culture Champions As the company grew and new locations were opened, we needed a means giving life to the GlowTouch culture and shrinking the distance among global locations. The Culture Champions program was initiative to celebrate team member successes, create avenues of community involvement, and positively affect employee engagement. Culture champions […] The post Everest Group 2024 Part 3 appeared first on GlowTouch LLC.| GlowTouch LLC
We’re fusing deep CX expertise together with purpose-built AI The Lightbird AI platform is revolutionizing the role of contact center agents, marking a significant shift in customer service dynamics. By offering real-time, contextually relevant responses during customer interactions, this platform equips agents with the knowledge and agility needed to resolve queries more efficiently. Its advanced […] The post Everest Group 2024 Part 2 appeared first on GlowTouch LLC.| GlowTouch LLC
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Employee engagement is the bedrock of driving motivation. But how do we build a culture of employee engagement? Every organization has an identity or a culture that reflects how the establishment is perceived both internally and externally. There is also a business correlation between those two points; employees who are immersed in the organizational culture […] The post Building a Culture of Employee Engagement appeared first on GlowTouch LLC.| GlowTouch LLC
In this article, we explore how employee experience impacts customer experience and solutions that can improve both EX and CX.| GlowTouch LLC
GlowTouch has been providing outsourced customer support and technology services since 2002. Our trusted performance and execution are underpinned by a highly-educated, loyal workforce, with innovative solutions crafted by award-winning leadership.| GlowTouch LLC
No matter how strong a support operation, agent turnover is inevitable. Do you know how to master agent turnover?| GlowTouch LLC
