Last year, we published ablog post discussing how we used Channels to centralize our support tickets and NPS scores and gain a deeper understanding into our customers’ biggest pain points. Since then, we have doubled down on Channels, piping in not just feedback outside our product, but also inside, to help our product teams decide what to build next. Today, we’re sharing some of the ways that our team is using Channels in 2025, including some of our latest and greatest features, to make ...
