How Dovetail helps Support teams streamline trend reports
Automatically create your monthly voice of customer reports and deliver them directly to where your team works.| dovetail.com
Automatically create your monthly voice of customer reports and deliver them directly to where your team works.| dovetail.com
In our latest series, we’re bringing our customer intelligence platform to life through true-to-life short stories across product management, design, customer experience, and operations. While the content of these stories may be fictionalized, the platform that makes them possible becomes a reality on October 8, 2025. Join the waitlist to be the first in the know.| Dovetail blog
Starting a family while building your career can feel like an impossible balancing act. The sleepless nights, doctor appointments, and constant juggling of responsibilities often clash with traditional workplace expectations. Many professionals, particularly in fast-paced startup environments, wonder how becoming a parent might impact their career or balance between family and work.| Dovetail blog
In our latest series, we're bringing our customer intelligence platform to life through true-to-life short stories across product management, design, customer experience, and operations. While the content of these stories may be fictionalized, the platform that makes them possible becomes a reality on October 8, 2025. Join the waitlist to be the first in the know.| Dovetail blog
Peter Wooden is Engineering Manager of the AI team at Dovetail.| Dovetail blog
Discover how customer intelligence platforms transform fragmented feedback into real-time, actionable insights, converting market noise into competitive edge.| dovetail.com
In our latest series, we're bringing our customer intelligence platform to life through true-to-life short stories across product management, design, customer experience, and operations. While the content of these stories may be fictionalized, the platform that makes them possible becomes a reality on October 8, 2025. Join the waitlist to be the first in the know.| Dovetail blog
We’ve introduced new versions of our Free, Professional, and Enterprise plans with updated price points and functionality, for new customers only.| dovetail.com
For our team, it's a blend of inherent curiosity, a love for complex problems, and the thrill of pushing boundaries.| Dovetail blog
Chat was designed to reduce “time to insight” and we have just made it even better!| dovetail.com
Ever wondered what truly makes a workplace tick? Beyond the code and the customer insights, it’s the vibrant energy, the seamless support, and the thoughtful touches that transform an office into a thriving community. At Dovetail, we believe in creating an exceptional environment that fosters connection, collaboration, and well-being, whether you’re in our stunning Sydney hub located in leafy Surry Hills or our laid-back San Francisco oasis in the bustling Financial District.| Dovetail blog
It’s an exciting time to be a product designer. Evolving from crafting screens, interfaces, and end-to-end experiences, designers are now playing a pivotal role in shaping AI systems and increasingly complex ecosystems. They have more direct influence over business and technology than ever before. This is certainly true for product designers at Dovetail.| Dovetail blog
I'm sharing a behind-the-scenes look at how we're embracing AI not just in our product, but in the very way we build it.| dovetail.com
Rich desk research is at your fingertips. Now, you can analyze it just like anything else in Dovetail.| dovetail.com
The AI revolution isn't coming—it's here. And professionals face three stark realities: fall behind by avoiding AI, crash by letting it make unchecked decisions, or soar by mastering AI collaboration. | Dovetail blog
And one thing we keep hearing from customers is that they want to feed those agents with the same rich, real-time customer intelligence they already have in Dovetail.| Dovetail blog
I’m Jess, the Lead Product Designer on Channels, and I've been working closely with the team to address what we’ve been hearing from customers and continuously improve the Channels experience for you.| Dovetail blog
Moderated by Rich Wong, Partner at Accel, the Insight Out 2025 panel featured Jonathan Widawski, Founder and CEO at Maze; Ryan Glasgow, Founder and CEO at Sprig; and Alfonso de la Nuez, Entrepreneur, Growth Advisor, Investor, and Author.| Dovetail blog
For your product team and wider organization, understanding customers is more essential than ever. However, sifting through mountains of data can be daunting, especially when insights are fragmented across various platforms or siloed within different departments.| Dovetail blog
Understanding what customers want while keeping up with business and market changes can feel harder than ever. For large organizations drowning in data, the real challenge is data fragmentation—when information is scattered across teams and systems, making it tough to uncover the insights that actually matter. That’s where an AI-powered customer intelligence platform makes all the difference. It brings all your customer data together in one place, automates tedious processes, and empowers...| Dovetail blog
Dovetail is proud to announce that we are now ISO 42001 certified, positioning us among the first in the industry to secure this prestigious standard for responsible AI management.| Dovetail blog
Speaking alongside Dovetail’s Sean Bruce at Insight Out 2025, Holbrook explores the increasing importance of deep customer understanding as a core competitive advantage and the need for researchers to embrace ownership and agency in a rapidly changing environment.| Dovetail blog
The conversation, moderated by Dovetail’s head of product marketing, Alissa Lydon, brought together three minds with their own nuanced perspective: Kaleb Loosbrock, Staff Researcher at Instacart; Sam Ladner, research consultant and author; and Jared Forney, Research Operations Principal at Okta.| Dovetail blog
Interviewed by Senior Design Manager at LinkedIn, Kristine Yuen, Dr Nielesn explores the enduring relevance of usability heuristics in the age of AI, critical ethical considerations as AI advances, and the evolving landscape of accessibility and the ROI of design.| Dovetail blog
Dovetail is an AI-native customer intelligence platform designed for this purpose. It aims to help organizations understand customer insights and translate them into improvements. This post explores the differences between using a purpose-built tool like Dovetail and general LLM AI tools for customer intelligence.| Dovetail blog
Insight Out 2025 did more than celebrate the power of customer intelligence. It gathered global leaders at the intersection of product, design, research, and customer experience, inviting them to share real lessons for making sense of our AI-driven age and laying down a roadmap for the future. Hosted at San Francisco’s iconic Fort Mason, Dovetail’s flagship conference for designers, researchers, and CX professionals, navigated uncertainty around the future of our industries and buzzed wit...| Dovetail blog
We know how it is—your plate is full, and juggling core responsibilities often leaves little room for dedicated customer research. You know that understanding your users is the secret to success—it’s the bedrock of customer understanding that drives better products, more intuitive designs, resonant messaging, and ultimately, a thriving business. Those who truly connect with their audience consistently outperform the competition. Yet, the reality bites: most of us aren’t full-time rese...| Dovetail blog
In 2024 we unveiled Ask Dovetail—a solution that brings the voice of the customer to life directly where teams are talking every day. | Dovetail blog
Getting quick access to what your customers are saying isn't just a nice-to-have for businesses anymore—it's absolutely key for staying competitive and actually building products and services people want. At Dovetail, we get this. That’s why we’re constantly evolving our product to break down data silos and empower every member of your organization with instant access to the voice of your customer. With Dovetail, customer intelligence is seamlessly integrated into daily workflows of you...| Dovetail blog
Being a product manager is a demanding gig. You’re the conductor of a complex orchestra, balancing user needs, business goals, and technical feasibility. One of the most crucial, yet often overwhelming, parts of your role is understanding what your customers are actually saying. Feedback pours in from every direction—support tickets, surveys, app store reviews, in-app feedback. Sifting through it all to find the signal in the noise—the actionable insights that will truly move the needle...| Dovetail blog
Product development doesn’t look like it used to. Costs are coming down, development cycles are getting shorter, and innovation is happening quicker than ever. With things constantly evolving, it’s not just about having the best tech or the prettiest design—it’s about truly grasping your customers’ needs and putting that understanding into action.| Dovetail blog
Today, we’re pulling back the curtain on Recruit—our all-in-one solution that streamlines participant research by providing a single, seamless platform to find, manage, and connect with individuals to recruit for participant sessions. | Dovetail blog
With Insight Out 2025 just around the corner, our teams—both in Sydney and San Francisco—are busy working behind the scenes to create the event of the year for customer-obsessed teams. Last year’s inaugural event was a huge success, and we’re thrilled to return for a second year, building an even bigger and better gathering for our global community of product leaders across research, design, product, CX, and beyond.| Dovetail blog
Being on the growth team at Dovetail is like a never-ending hackathon without the presentations or prizes. We deliver projects that focus on one goal—moving the needle. To do this, we keep projects small to avoid unnecessary complexity and cut features down to the bare minimum in a way that still delivers the expected functionality.| Dovetail blog
Last year, we published ablog post discussing how we used Channels to centralize our support tickets and NPS scores and gain a deeper understanding into our customers’ biggest pain points. Since then, we have doubled down on Channels, piping in not just feedback outside our product, but also inside, to help our product teams decide what to build next. Today, we’re sharing some of the ways that our team is using Channels in 2025, including some of our latest and greatest features, to make ...| Dovetail blog
Navigating customer feedback can be a balancing act. When you have multiple streams of complex data coming in, making sense of it in order to make decisions that are rooted in customer needs can be a challenge. | Dovetail blog
At Dovetail, we’re always looking for ways to make it easier for teams to access, understand, and act on customer insights. We know that the best decisions are made when teams have the full customer context at their fingertips. That’s why we’re excited to introduce our new Ask Dovetail AI assistant in Slack, designed to seamlessly bring customer insights into everyday team conversations.| Dovetail blog
Analyzing customer data can be a daunting task. Whether you’re digging into dozens of interview transcripts or synthesizing survey results, the process is often repetitive and time-consuming. That’s why we created magic analysis in Dovetail—to take the heavy lifting off your plate and let you focus on the insights that matter.| Dovetail blog
Quick! A product or design decision needs to be made. Evidence to support a point about your customers’ use case needs to be gathered. Context about a pain point needs to be gained. Where do you start?| Dovetail blog
With our second Insight Out conference just around the corner and the momentum from Dovetail 3.0 still fresh, we’re thrilled to see how you’ve embraced our AI-powered features to accelerate analysis and uncover the insights that answer your biggest customer questions. To help supercharge your efforts, our team has delivered 19 impactful updates to help your team build a single source of truth for customer feedback. | Dovetail blog
Imagine you've just finished a series of customer calls. You’ve captured gold. Hours of rich customer feedback that your team can now use to help drive better decision-making across the entire organization. But how do you transform these conversations into meaningful insights that can truly inform more customer-centric decisions? When it comes to analysis, the devil is in the details.| Dovetail blog
Great products and experiences come from teams that really know how to put their customers first in every choice they make. But how do the best teams pull this off? They make the most of customer feedback.| Dovetail blog
In 2024, we announced a host of new AI-powered capabilities in Dovetail, also known as our magic features. It was a culmination of extensive work by our engineering team, and came to life across several existing Dovetail features, as well as brand-new products such as Channels and Ask Dovetail.| Dovetail blog
As a product manager, you’re constantly pushing to build and release new features that differentiate your solution in the market. But shipping features is only half the battle—understanding how users react to these solutions is critical. Over time, this understanding helps you to cultivate the deep customer knowledge that lets you build a product roadmap strategy that you stand confidently behind. This is also critical for aligning stakeholders including designers, engineers, and leadersh...| Dovetail blog
Customer feedback holds the key to building better products and experiences. But let's face it, sorting through mountains of support tickets, app reviews, and customer chats can be daunting. With Channels, product teams can automatically turn continuous user feedback into real-time, actionable insights.| Dovetail blog
To deliver optimum product experiences, you need actionable customer insights. But many businesses are unable to efficiently uncover the insights that are going to move the needle for customers. | Dovetail blog
Without the right research infrastructure in place, identifying meaningful insights from piles and piles of qualitative customer data can be like finding needles in haystacks. For research teams and their stakeholders, using a customer insights hub can be what brings those insights to the forefront. Done right, it’s the muscle that makes product decision-making faster, lower risk, and more customer-centric. But beware. Not all customer insights hubs are built the same. | Dovetail blog
We’re excited to share that Dovetail is now available to purchase through the AWS Marketplace! This launch opens up a simpler, more streamlined way for AWS customers to procure Dovetail, making it easier to focus on what matters most—your insights.| Dovetail blog
In a recent blog post, we shared some questions that you can ask your insights hub to help you uncover customer insights quickly, unblock your team, and springboard your next big product idea. These questions are a great starting point for anyone in your team wanting to get quick insights into your customer needs and make better decisions.| Dovetail blog
Get closer to customers. That’s the goal of customer-centric organizations. But the promise of being customer-focused can remain a distant goal without the right strategy, rituals, and methods. | Dovetail blog
Customers love shiny new features, right? Well, that’s only partly true. Customers want their problems solved, pain points addressed, and experiences to be seamless and satisfying. Sometimes new features will provide this––but not always. | Dovetail blog
Last month we announced Dovetail 3.0, a new suite of AI-first products and features that revolutionize how large organizations understand their customers, including Channels, Ask Dovetail, and Magic. | Dovetail blog
As a product manager, you’re the ultimate storyteller—translating customer needs into actionable roadmaps, aligning teams, and delivering products that users love. But in the whirlwind of competing priorities, making confident decisions can feel like a constant challenge.| Dovetail blog
It’s no secret that successful products are built by teams who understand their customers. But, in a time when product teams are under near-constant pressure to innovate faster than ever before, designers are put in a tough position—how do you balance meeting tight deadlines and keeping stakeholders happy while ensuring a deep understanding of the latest customer needs are built into your process?| Dovetail blog
Designing exceptional experiences starts with understanding your users deeply. But before diving into ideation and prototyping, you often start with desk research—a valuable way to gather crucial information without needing to conduct primary research yourself (such as user interviews or usability testing). With Dovetail, you can uncover, explore, and synthesize knowledge effortlessly. Here’s how you can leverage Dovetail to elevate your design work with insights rooted in what matters mo...| Dovetail blog
Dovetail 3.0 makes it possible for everyone to painlessly transform all customer interactions occurring across the organization into powerful insights that can be used to drive product development, improve sales pitches, refine product messaging, and perfect the user experience.| Dovetail blog
SAN FRANCISCO and SYDNEY, October 15th, 2024—Dovetail, the leading customer insights hub, today announced that it has expanded its platform with Dovetail 3.0, a series of AI-first products and features that automatically turn scattered customer feedback into valuable insights. This helps companies create better, more user-focused products and empowers executives to put customers at the center of decision-making across the organization.| Dovetail blog
Channels helps product teams automatically turn continuous user feedback into real-time, actionable insights. Since we launched in beta earlier this year, we’ve been testing Channels with the Dovetail team and a select group of customers. We’ve been excited to see the interesting and unexpected ways it’s being used to connect with customers and listen to feedback in real time.| Dovetail blog
Managing research participants can be time-consuming, but it’s essential for gathering valuable insights. Time and again, we’ve heard from customers about the challenges they face—juggling multiple tools to recruit, manage, track, pay incentives, and re-engage participants.| Dovetail blog
Using Dovetail should feel effortless—no matter who you are or what you need. Whether you’re a product manager refining a roadmap, a sales rep crafting the perfect pitch, or a researcher diving deep into customer insights, our redesigned interface helps you get to what matters faster.| Dovetail blog
As part of Dovetail 3.0, we’re proud to unveil Ask Dovetail—a reimagining of how organizations interact with the data in their customer insights hub. Ask Dovetail is an experience where you don’t have to be a power user, or even have a Dovetail account, to harness customer feedback.| Dovetail blog
As a product team, you want to surprise and delight your customers with experiences that will keep them coming back for more. The challenge is, your team can’t read your customers’ minds. And relying on guesswork and assumptions to develop product solutions can be problematic. | Dovetail blog
Today, we’re looking at three stealthy strategy blockers, noting that they’re especially dangerous for large organizations, where a deep understanding of customers at scale has become the only way to win. | Dovetail blog
Businesses lose millions in revenue by missing out on critical customer insights and dealing with misaligned teams. This is a common reality for those struggling to manage and centralize customer data effectively.| Dovetail blog
In today’s data-driven world, effectively managing and organizing customer data is key to achieving business success. Whether you're a Dovetail expert or just starting out, mastering the best practices for your taxonomy can transform how you handle customer feedback and insights.| Dovetail blog
Dovetail recently achieved ISO 27001 certification—the international standard for information security management that establishes a framework for organizations to establish, implement, operate, monitor, review, maintain, and continually improve an information security management system.| Dovetail blog
At its best, the research function is a key player in decision-making, embedded in every team and actively driving a customer-centric approach across the enterprise. However, it's often overlooked, seen as a mere formality in launching features and products based on gut feelings or office politics.| Dovetail blog
Who could imagine Insight Out was four months ago? We’re thrilled to hear how you’ve been using our latest AI-powered features to speed up analysis and answer burning customer questions faster than ever. I’m excited to share the small but mighty improvements we’ve made to Dovetail based on your feedback. From making integrations smoother to refining your editing tools, these changes are designed to streamline your workflow.| Dovetail blog
Do you know what's on your customers’ minds?| Dovetail blog
In April, we launched magic highlight, magic redact, magic search, and more at Insight Out, our first-ever conference for customer-obsessed product people. These new, AI-powered features introduced end-to-end automation built for uncovering customer insights faster than ever.| Dovetail blog
My name’s Nathan. I’m Senior Manager, Security and Compliance here at Dovetail.| Dovetail blog
Let me guess three things about you.| Dovetail blog
Sherlock Holmes, a fictional character created by British author Sir Arthur Conan Doyle, is the archetypical detective, known for his powers in logical reasoning and deduction. He is, at his core, a problem solver.| Dovetail blog
I work on the Dovetail team that helped build Channels. I’d like to share with you how we built this feature and also try to demystify AI.| Dovetail blog
Jeremie Gluckman—emcee:| Dovetail blog
Businesses are 77 percent more profitable if they execute successful growth strategies. Ironically, when surveyed, only two percent of leaders are confident they will accomplish 80 percent of their strategy.| Dovetail blog
Great products are built on effectively diagnosing behavioral challenges. We know that some of the most successful innovations are the ones that help solve users’ problems and get them from point A to point B. This journey might be from where they are to where they’d like to be or who they are to who they’d like to become.| Dovetail blog
I started my career in research over a decade ago. In some ways, the profession looks the same, and in a lot of ways, it looks very different.| Dovetail blog
Benjamin: I’d love to know how you got into product and product leadership.| Dovetail blog
I’ll start by discussing the core components of an insight and specifically what differentiates insights from learnings. Then, after we’ve developed these juicy, compelling insights, what do we do with them? (Because insight production is only about 25% of our research role.)| Dovetail blog
Any good relationship has a good conversation at its root.| Dovetail blog
Looking back at 2023, some will remember it as the year AI went mainstream. For me, it was the year my original vision for Dovetail became possible.| Dovetail blog
Increased specialization inside product organizations is a thing of the past. We’re shifting to a new dynamic where resourceful generalists will thrive.| Dovetail blog
I’ve been working on a framework that tailors insight delivery.| Dovetail blog
Mountains of feedback stored in indecipherable spreadsheets that nobody has time to read, let alone make sense of—we’re simply not going to stand for it.| Dovetail blog
At Insight Out, we shared some of our most exciting product announcements yet, like magic highlight, to magic search and magic redact. But Benjamin Humphrey, Dovetail CEO saved the best to last.| Dovetail blog
We are still reeling from all of the fun had at last week’s Insight Out event. It was a magical day where we brought together over 10,000 product people in San Francisco and online. We celebrated teams connecting with customers around the world and learned about some of the newest trends in insights from industry leaders at Meta, Okta, Uber, and more. In case you missed it, check out the live stream recording.| Dovetail blog
Greetings from beautiful San Francisco! In case you missed it, we hosted Insight Out—our first global event that brings together product people to celebrate customer-centric innovations.| Dovetail blog
We are two weeks away from Insight Out, Dovetail’s first global conference for customer-obsessed product people. Our teams in Sydney and San Francisco are working around the clock putting the final touches on what is shaping up to be a game-changing event for anyone who wants to shift their perspectives and learn new and exciting ways to keep the customer at the center of everything that they do.| Dovetail blog
No matter the industry you’re in, product teams of all shapes and sizes are faced with the same fundamental question every day:| Dovetail blog
You’re a storyteller. As a product manager, you need to create confidence for the right stakeholders, whether it’s in constructing a roadmap, meeting business objectives, or rallying the team to build the product. | Dovetail blog
Over the past 12 months, artificial intelligence went mainstream, causing waves of disruption throughout the tech industry.| Dovetail blog
By visually grouping your research, you can identify patterns and insights that may otherwise been difficult to spot. Dovetail's Canvas view lets you affinity map in the same place your research lives. Here's how to get started.| Dovetail blog
We’re wrapping up the year with twenty-one early Christmas presents. In this edition of Dovetail in the Details, I’ll be sharing little but powerful changes to help insights pack a punch, connect Dovetail to your workflow, and transcribe smoother than ever.| Dovetail blog
Editor’s note: This article was first published on December 5th, 2023, and has since been revised for clarity and accuracy.| Dovetail blog
There are two types of insights. Deep customer insights help you generate ideas and inspire innovation. Fast customer insights give you a pulse check on customer problems. Both motivate your team toward an outcome.| Dovetail blog
Deep customer understanding is the secret weapon of the world’s leading organizations. But on the way to creating a customer-first culture, it’s important that your team is equipped with the right tools to do it in a secure, collaborative, and accessible way.| Dovetail blog
Welcome back to another edition of Dovetail in the details—your go-to place to discover all the small but mighty improvements we’ve made to our product, in hopes of helping you build better products too.| Dovetail blog
In the midst of getting from data to insights, you somehow need to find time to manage stakeholders, get teams excited, and show value—before the work is even done.| Dovetail blog
Finding themes from your interviews, usability tests, and feedback can be overwhelming. It’s hard to know where to start. And once you’ve started, tricky to retain the important parts needed to find connections.| Dovetail blog
