Customer Experience (CX) technology has become a cornerstone for businesses aiming to meet and exceed customer expectations. In 2025, advancements in artificial intelligence (AI), data analytics, and automation are reshaping how companies interact with their customers, offering more personalized, efficient, and seamless experiences. However, I’ve noticed that overly mass-personalized interactions can be a real turn-off […] The post CX Technology and What You Should Know About It appeared ...
