In today’s experience economy, every interaction is a moment of truth. A slightly delayed room service order, a flawless check-in, a social media shoutout about your rooftop view—they all hold the power to shape guest perception and influence future bookings. That’s why the best hospitality brands don’t just collect feedback—they act on it. Instantly. The […] The post Great hospitality brands are obsessed with feedback (and you should be too) appeared first on Alchemer.
