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Blake Morgan
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Verizon’s CXO on Rebuilding Customer Experience With an Employee-First Strategy
https://www.blakemichellemorgan.com/podcast/verizons-cxo-on-rebuilding-customer-experience-with-an-employee-first-strategy/
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Verizon’s CXO Brian Higgins shares how Project 624 is transforming CX with AI, employee insights, and a focus on fixing root friction points.
