When your Customer Success team starts feeling like Bill Murray in Groundhog Day—reliving the same onboarding questions, delivering the same training sessions, and answering the same support tickets day after day, it’s not an extreme case of déjà vu. It’s a flashing neon sign that something needs to change. Whether it’s customers asking for the same guidance or CSMs stuck in an infinite loop of rinse-and-repeat workflows, you’re not imagining it. No need to wait for Punxsutawney P...
