Once you nail risk detection, it’s time to supercharge ongoing engagement. In this session, we’ll dive into Customer Agents—AI-driven automations that deliver better, personalized service at scale for your customers. Join Gainsight and Unqork to explore: How to power personalized playbooks that automatically re-engage users Moderation agents that keep your community safe, on-brand, and thriving—24/7 Real-world examples of how customer agents boost NPS and retention without extra headc...| Gainsight Software
Build engagement, scale support, and drive product adoption with Gainsight's customer community software. Connect users, gather feedback, and empower self-service.| Gainsight Software
[Un]Churned has earned its reputation as the go-to destination for all things customer retention and success. Hosted by Josh Schachter, SVP and GM of Atlas at Gainsight, the show explores actionable strategies and cutting-edge ideas shaping the future of customer success (CS). Last week’s episode features a dynamic duo of experts: Jeffrey Bussgang, General Partner & Co-Founder at Flybridge Capital Partners and Senior Lecturer at Harvard Business School, and Teresa Anania, Chief Customer Off...| Gainsight Software
Customer Success (CS) teams today face challenges in managing large volumes of data, identifying risks, and ensuring customers are successful with the| Gainsight Software
Trust Us, Take the Stairs | Gainsight Software
Things that are often hidden: Secret menu items at restaurants, messages in a long-lost group chat, and—most overlooked of all—the revenue sitting inside| Gainsight Software
Buying criteria for B2B companies have shifted dramatically in recent years. In fact, according to G2’s 2024 Buyer Behavior Report, buyers prioritize ease| Gainsight Software
For SaaS companies, survival and growth hinge on a simple but powerful truth: 75% of revenue, on average, comes from expansions and renewals, according to| Gainsight Software
Scale effort and align teams using digital-led strategies for digital customer success. Drive sustainable growth with digital CS.| Gainsight Software
As the post-Covid economic forecast stabilized, Customer Success emerged not just as a critical function but as a central growth engine for businesses| Gainsight Software
Singular didn’t wait for perfect data or a bigger team to tackle retention head on. They found a way to act faster and with more focus. In this playbook,| Gainsight Software
Let's face it: Digital Customer Success (Digital CS) has become table stakes for any organization looking to scale their CS function, while ensuring all| Gainsight Software
Turn customer data into insights that drive company-wide customer success.| Gainsight Software
AI agents that help you retain customers, forecast renewals, and scale coverage. Powered by Gainsight’s CustomerOS and available with Atlas.| Gainsight Software
Redefining the Role of the CSM in the Age of Agentic AI| Gainsight Software
Data can be noisy, and customers won’t always raise their hand to let you know there’s a risk. In this session, we’ll spotlight Team Agents—AI teammates that surface hidden risk and customer signals for your human team to act on. Hosted by Ori Entis, Gainsight’s SVP of Product, and the Hyperscience team. You’ll see: How agents aggregate signals across email, calls, usage, support tickets, and Slack What to do with surfaced at-risk accounts and act on proactive signals before churn...| Gainsight Software
Customer Success (CS) teams face the ongoing challenge of managing vast amounts of data and identifying risks before they escalate into customer churn.| Gainsight Software
Get complete visibility into the customer journey Align acquisition, retention, and expansion efforts Power deeper product adoption and roadmap strategy| Gainsight Software
Long-term, sustainable growth requires a thriving customer base. Beyond upsells and expansion opportunities, existing customers build the foundation of| Gainsight Software
In the land of customer success (CS), it often feels like we’re navigating through a world as complex and enchanting as Oz itself. For those of us who work to create exceptional customer experiences, we know what it feels like to be stretched thin—like Elphaba from Wicked, a misunderstood and underestimated figure who secretly holds all the magic to transform the future. In many ways, Customer Success Managers (CSMs) and customer-facing teams share her journey, facing growing demands with...| Gainsight Software
The SaaS industry is undergoing a profound transformation. While new customer acquisition has long been the centerpiece of growth strategies, the rising cost of acquisition and an increased focus on profitability are shifting the spotlight to renewals and expansions within the existing customer base. In this new landscape, Customer Success (CS) is no longer just about guiding customers toward their goals—it’s becoming a core driver of revenue. With approximately 40% of SaaS revenue now st...| Gainsight Software
When your Customer Success team starts feeling like Bill Murray in Groundhog Day—reliving the same onboarding questions, delivering the same training sessions, and answering the same support tickets day after day, it’s not an extreme case of déjà vu. It’s a flashing neon sign that something needs to change. Whether it’s customers asking for the same guidance or CSMs stuck in an infinite loop of rinse-and-repeat workflows, you’re not imagining it. No need to wait for Punxsutawney P...| Gainsight Software
I’ve seen a lot of community teams spin up groups with the best of intentions … and then watch them quietly fizzle out. And yet, groups are one of the most flexible, powerful, and under-leveraged tools for community-led growth. I get a LOT of the same questions from community builders trying to breathe life into a group or wondering why one fell flat. So, I figured I’d answer them head-on. ⬆️ Curious for more? I unpack all of this in the Groupopolis episode of In Before the Lock. He...| Gainsight Software
At Gainsight, we believe the next era of enterprise software will be defined by agentic AI — systems that don’t wait for a prompt, but take action across the customer journey with context, guardrails, and purpose. These systems learn, adapt, and drive outcomes in the background so your teams can focus on what matters most. This is the promise of Atlas, our new generation of AI agents. Since unveiling Atlas at Pulse, we’ve seen a clear shift. Companies aren’t wondering if AI has a role...| Gainsight Software
AI is fundamentally reshaping how customer-facing teams operate, and nowhere is this transformation more evident than in customer success (CS). During Gainsight’s recent webinar, Reaching Agentic Maturity: The Path to Agentic Scale, Nick Mehta, CEO of Gainsight, and Brent Krempges, CCO of Gainsight, laid out a compelling vision for the future of AI agents in scaling customer retention and growth. They explored the transition from basic automation to fully autonomous agents, a process that c...| Gainsight Software
We’re excited to announce a major milestone for Gainsight: the opening of our new European Union (EU) AI datacenter in Germany! This development reinforces our commitment to supporting European businesses with world-class AI solutions, such as Gainsight Atlas and Staircase AI, designed to drive customer retention and growth at scale. For companies across EMEA, the launch of this regional AI datacenter means faster performance, stronger data residency, and enterprise-grade security—all whi...| Gainsight Software
Gainsight CS has been recognized as a leader in the 2025 TrustRadius Awards. Trust Radius is a buyer intelligence platform for business technology. They enable buyers to make confident decisions, through comprehensive product information, in-depth customer insights, and peer conversations. Gainsight CS Wins a TrustRadius Award! “Gainsight earning a TrustRadius Top Rated award reinforces its pivotal role in shaping customer success as a strategic growth driver,” said Allyson Havener, Chief...| Gainsight Software
Last month at Gainsight’s Pulse conference, professionals from customer success, community management, and product experience gathered to explore the future of their fields. Among the many highlights was a workshop hosted by Seth Wylie, Gainsight’s Principal of Enterprise AI Transformation. The session, titled AI and the Courageous Art of Making a More Meaningful Day, focused on how AI can help professionals enhance their daily workflows in personal and practical ways. What set this works...| Gainsight Software
Customer Success leaders and practitioners, we get it—Pulse 2025 was an event packed with energy, innovation, and bold ideas that left everyone inspired to reimagine the customer journey. But if you weren’t able to join us in Las Vegas or are eager for a deeper dive into what you learned, we’ve got you covered. Introducing Pulse Unplugged 2025, a half-day virtual event that brings the most impactful insights from Pulse to your screen. While Pulse is the flagship, in-person gathering tha...| Gainsight Software
Snap, Crackle, and Pop. The Three Stooges. The final trio of Destiny’s Child. There’s just something about threes that stick. And when it comes to community, the same pattern shows up—whether you’re trying to prove ROI or pitch your executives on why this work matters. I’ve lost count of how many times I’ve been asked to prove the value of community. Back in my Salesforce days, I used to show up to executive meetings armed with a ton of passion, and just a little bit of data. I kn...| Gainsight Software
Over the years, several Gainsters have shared their stories about coming out at work and the cultural shifts required to build an inclusive workspace that welcomes all queer identities. As Pride Month comes to a close, we’ve decided to shine a spotlight on diverse contributors to the dynamic field of customer success—right at Gainsight. Without further ado, put your hands together (or raise a rainbow flag) for Gainsight employees who are challenging the status quo and advocating for queer...| Gainsight Software
At Gainsight, we recognize the power of customer communities in fostering engagement, collaboration, and long-term success. As technology continues to connect people worldwide, it’s crucial that these digital spaces are inclusive for all users. That’s why Gainsight is doubling down on accessibility enhancements within our Customer Communities platform, aligning with the European Accessibility Act (EAA) to ensure a seamless and equitable experience for every user. Overview of the European ...| Gainsight Software
For Customer Success leaders, the pressure to drive not just retention but also revenue growth is intensifying. Customer Success teams are no longer simply the keepers of customer satisfaction; they are rapidly evolving into critical drivers of expansion and revenue outcomes. But how do you uncover the often-hidden signals that customers are ready to grow with your business? This is the focal point of our on-demand webinar, Unlocking Expansion: How to Spot the Signals That Customers Are Ready...| Gainsight Software
Many people think gamification means just slapping points and badges onto a forum through a basic points system and calling it a day. But when I started building community at an enterprise B2B company, I realized: people don’t show up just for mugs and hats. They show up when it feels meaningful. When it feels worth it. When it feels fun. When it feels like them. Gamification is about making people feel like their involvement in your community is so valuable that it’s worthy of reward. It...| Gainsight Software
Everything in life is better when it’s shared. Our favorite activities are made better by the people who participate in them with us. It makes sense,| Gainsight Software
Gainsight's Customer Success and Product Experience Software empowers companies to increase revenue, decrease customer churn, and drive advocacy.| Gainsight Software
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. In today's market, companies need to do more with less. For SaaS| Gainsight Software
At Pulse 2023, Gainsight experts led a conversation on Building the Foundation of Digital Customer Success. Here are the highlights.| Gainsight Software
In a world that prizes speed and efficiency, Gen AI promises to be the magical wand. But what does this really mean for CS teams? We polled over 400 CS professionals to find out.| Gainsight Software
The best place to stay up-to-date on the latest trends, tips, news and best practices across post-sales and product teams. Read on.| Gainsight Software
Explore the evolution of Net Revenue Retention (NRR) and Customer Success across businesses and industries.| www.gainsight.com
There's a palpable energy and intense focus on AI across all levels at Gainsight these days. Every month, a passionate group of Gainsters meet in-person| Gainsight Software
Get a complete view of customer health and pave a path to success with journey orchestration and success plans fueled by AI and the largest CS community.| Gainsight Software
In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where| Gainsight Software
Gainsight has always been a leader in the industry, from being the first to establish Customer Success itself, to evolving with changing customer needs,| Gainsight Software
It’s no secret that digital customer education saves companies time and money. But what does that really mean for you? Use our calculator to see just how| Gainsight Software
To most, scaling a company means more. Finding more customers, hiring more employees, all with the goal of earning more revenue. The issue, companies find| Gainsight Software
For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your| Gainsight Software
Building a successful business requires laser-like focus. Companies need to hire the right people, find the right customers, and ensure they can keep| Gainsight Software
As a customer success (CS) leader, I've witnessed firsthand the transformative power of artificial intelligence in our industry. The rapid evolution of AI| Gainsight Software
How do you know when it’s the right time for your organization to adopt self-service solutions—and which solutions will effectively address your unique challenges? Get the practical advice here.| Gainsight Software
If you’re on the front lines of securing revenue, then you know that spotting opportunities for growth is like finding hidden treasures. At Gainsight, we’re thrilled to unveil our latest State of Customer Expansion report| Gainsight Software
This collaboration represents an unprecedented step forward, integrating Gainsight’s AI-powered customer success platform directly into SAP Sales Cloud.| Gainsight Software
The success of any organization relies, in part, on the right tech stack. For enterprise organizations, specifically, deciding on the right tech stack| Gainsight Software
Pulse Europe is only two months away and we are getting fired up! It’s an event unlike any other. Not only does it bring the brightest minds and best| Gainsight Software
A few decades ago, the predictions for 2024 included flying cars and robots everywhere. While some of our ideas came true, most did not. In fact, looking| Gainsight Software
Customer Success (CS) has always been about more than just keeping customers happy; it's about ensuring they achieve their desired outcomes. But let’s be| Gainsight Software
Gainsight details the five stages of the customer journey from brand awareness to adoption and the importance of extending the customer lifecycle.| Gainsight Software
Nick Mehta, CEO, Gainsight, Chuck Ganapathi, President & Chief Operating Officer, Gainsight, and Ori Entis, Founder & CEO, Staircase AI, recently hosted a webinar to illustrate their Human-First AI vision as customer success enters it’s next evolution.| Gainsight Software
Improve product experiences and user adoption with product analytics, in-app engagements, and comprehensive customer feedback.| Gainsight Software
as the world weathers the down economy, you and other customer-facing teams will be asked to do more with less. A digital customer academy can help you do that.| Gainsight Software
AI for Customer Success is evolving rapidly. Learn how to position your CS org for a brighter future built on a foundation of AI-powered productivity and fast customer data insights.| Gainsight Software
What's the key to customer education success? A customer-centric approach. Here are the 6 pillars you need to know.| Gainsight Software
Create and deliver personalized courses at scale to increase product adoption and customer retention.| Gainsight Software
AI can be both exciting, and scary. Often, because we’re not yet sure what AI can do for us, and how to use it in a way that delivers more human value for customer facing teams. Join us for a webinar series that will explore Gainsight’s Human-First AI Playbook for customer teams, a comprehensive guide to integrating AI in a way that prioritizes human experience and interaction. Discover practical strategies to implement AI-driven solutions that empower your team to deliver exceptional ser...| Gainsight Software
From tech news to dinner table chats, artificial intelligence is everywhere. And it's no wonder—AI is revolutionizing how we work and live faster than any| Gainsight Software
Innovations in SaaS don’t just change how we do our work. They change the work we do, and the impact we have. Gainsight revolutionized how companies| Gainsight Software