Since it changed the game in 2023, we’ve leveraged generative AI to draft emails and prep meetings—but that’s just the beginning. Join Gainsight CEO Nick Mehta and Gainsight CCO Brent Krempges as they unveil the path for customer-facing teams to full agentic maturity. You’ll learn: What defines an “agent” versus traditional AI tools Why agents are critical to scaling customer retention How to map your team’s AI journey across four stages—from basic automation to fully autonom...| Gainsight Software
Customer Success (CS) doesn’t stop when the deal closes and neither does Pulse. This year, we’re bringing the entire post-sales journey to center stage at Pulse Europe 2025, on November 12–13 in Dublin, Ireland. From community building to customer education, human-led engagement to AI-driven innovation, this year’s event is where every part of your customer journey connects. A New Era, Powered by Skilljar If you thought Pulse Europe couldn’t get any better, think again. Pulse is the...| Gainsight Software
Since the first Chief Revenue Officers (CROs) started to emerge in the early 2000s as companies brought together revenue functions, the job description centered almost entirely on one thing: bookings. And that meant that pipeline, annual recurring revenue (ARR), and deal velocity ruled. But that playbook doesn’t work anymore. The growth levers CROs have historically relied on are losing their pull as buying cycles grow longer, budgets tighten, and net-new business just isn’t enough on its...| Gainsight Software
Last Friday night, I had one of those ideas that hits right before you should probably go to bed: what if we turned [Un]Churned podcast promotion into an internal game? International Podcast Day was coming up and—more importantly—we were about to drop our 150th episode that same week. A milestone like that deserved something special. Something fun. Something slightly unhinged. Picture this: a leaky customer bucket. The only way to stop the flood? Complete promotional tasks that magically ...| Gainsight Software
A practical guide to customer onboarding templates—what they are, why they matter, key elements, example touchpoints, and resources to scale onboarding successfully.| Gainsight Software
It seems that every news story, tech product release, group chat, and even dinner table conversation eventually gets around to AI. And rightly so: AI is| Gainsight Software
Gainsight announces Gainsight AI and Copilot at Pulse 2024, unveiling groundbreaking generative AI features to enhance customer success. Former Salesforce executive Chuck Ganapathi joins as President and COO, driving Gainsight's AI momentum. Learn more about Gainsight's innovative AI solutions and their impact on customer relationships.| Gainsight Software
If you’re searching for the number-one podcast for actionable insights into customer retention, look no further than Gainsight’s [Un]Churned. Hosted by Josh Schachter, SVP and GM of Atlas at Gainsight, this podcast has become the go-to resource for exploring innovative strategies in customer success. Every episode provides listeners with cutting-edge ideas and practical advice to help transform the way they engage with customers. In last week’s episode, Josh is joined by David Karp, Chi...| Gainsight Software
Coming to a city near you! Gainsight’s latest event series, Agentic Connect, teaches participants how to apply agentic workflows to Customer Success (CS), while connecting with other CS leaders. This live workshop provides attendees with both expert advice and an interactive playspace to solve real-world challenges with AI agents. Why Agents Matter in Customer Success Each Agentic Connect kicks off with a powerful presentation that explores a critical question: Why do agents matter in Custo...| Gainsight Software
If you’re not already tuning in to [Un]Churned, the number-one podcast for insights on customer retention and success, hosted by Josh Schachter, SVP and GM of Atlas at Gainsight, now is the perfect time to start. Each week, the podcast dives into actionable strategies that help customer success professionals and leaders elevate their work. Last week’s episode features LeeRon Yahalomi, VP of Customer Success at Aligned, who shares her groundbreaking approach to scaling customer success w...| Gainsight Software
Learn which customer success metrics to prioritize in 2026—from renewal rates and churn to feature adoption and customer health scores—and how to use them to drive retention, expansion, and long-term growth.| Gainsight Software
It's typical to think of churn as a leaky bucket. How many customers are you retaining? How many are you losing? How much money are you keeping and how much are you leaking?| Gainsight Software
Every community leader I know has been here: you launch a new space, excitement builds, and soon a few standout members rise to the top. They’re answering questions, welcoming newcomers, and sharing helpful tips & tricks. You recognize them, give them a badge, do some shout-outs, show them some love. And then… it stalls. Not because those people stop contributing. They’re still showing up. But without clear expectations, a path to grow, and a way to keep momentum, the whole thing platea...| Gainsight Software
Are you tuned into [Un]Churned, the number-one podcast for all things customer retention and success? If not, what are you waiting for—run, don’t walk to [Un]Churned by Gainsight. In last week’s episode, [Un]Churned host Josh Schachter, SVP and GM of Atlas at Gainsight, unpacks what really happens when AI becomes your teammate—complete with some jaw-dropping success stories by Kalpana Krishna Kumar, an Enterprise Customer Success Manager (CSM) at Gainsight, and Brady Bluhm, Senior P...| Gainsight Software
Every time the internet shifts, communities are forced to ask: does this change make us less relevant, or more? Zero-click search and the rise of AI-driven answers might look like another threat, but I see it differently. My friend Brian Oblinger recently made the case that communities are more essential than ever because they’re fueling AI itself. I find myself squarely in that camp. To me, this moment is a reminder of why I fell in love with community work in the first place: it’s where...| Gainsight Software
AI agents don’t replace your strategy. They bring it to life—but only if you’re ready to guide them. That’s a truth most teams know in theory, but struggle to apply in practice. This results in a wave of AI excitement followed by stalled pilots, disconnected data, and teams wondering what all the hype was for. Let’s be clear: The problem isn’t (usually) the tech. It’s the readiness of the data, processes, and systems needed for AI agents to deliver on their promise. AI agents wi...| Gainsight Software
Customer success (CS) teams have the potential to be key revenue drivers for businesses, but common missteps often hold them back. As Gainsight’s Chief| Gainsight Software
[Un]Churned has earned its reputation as the go-to destination for all things customer retention and success. Hosted by Josh Schachter, SVP and GM of Atlas at Gainsight, the show explores actionable strategies and cutting-edge ideas shaping the future of customer success (CS). Last week’s episode features a dynamic duo of experts: Jeffrey Bussgang, General Partner & Co-Founder at Flybridge Capital Partners and Senior Lecturer at Harvard Business School, and Teresa Anania, Chief Customer Off...| Gainsight Software
Customer Success (CS) teams today face challenges in managing large volumes of data, identifying risks, and ensuring customers are successful with the| Gainsight Software
Things that are often hidden: Secret menu items at restaurants, messages in a long-lost group chat, and—most overlooked of all—the revenue sitting inside| Gainsight Software
Buying criteria for B2B companies have shifted dramatically in recent years. In fact, according to G2’s 2024 Buyer Behavior Report, buyers prioritize ease| Gainsight Software
For SaaS companies, survival and growth hinge on a simple but powerful truth: 75% of revenue, on average, comes from expansions and renewals, according to| Gainsight Software
Singular didn’t wait for perfect data or a bigger team to tackle retention head on. They found a way to act faster and with more focus. In this playbook,| Gainsight Software
Let's face it: Digital Customer Success (Digital CS) has become table stakes for any organization looking to scale their CS function, while ensuring all| Gainsight Software
AI agents that help you retain customers, forecast renewals, and scale coverage. Powered by Gainsight’s CustomerOS and available with Atlas.| Gainsight Software
Customer Success (CS) teams face the ongoing challenge of managing vast amounts of data and identifying risks before they escalate into customer churn.| Gainsight Software
In the land of customer success (CS), it often feels like we’re navigating through a world as complex and enchanting as Oz itself. For those of us who work to create exceptional customer experiences, we know what it feels like to be stretched thin—like Elphaba from Wicked, a misunderstood and underestimated figure who secretly holds all the magic to transform the future. In many ways, Customer Success Managers (CSMs) and customer-facing teams share her journey, facing growing demands with...| Gainsight Software
The SaaS industry is undergoing a profound transformation. While new customer acquisition has long been the centerpiece of growth strategies, the rising cost of acquisition and an increased focus on profitability are shifting the spotlight to renewals and expansions within the existing customer base. In this new landscape, Customer Success (CS) is no longer just about guiding customers toward their goals—it’s becoming a core driver of revenue. With approximately 40% of SaaS revenue now st...| Gainsight Software
AI is fundamentally reshaping how customer-facing teams operate, and nowhere is this transformation more evident than in customer success (CS). During| Gainsight Software
Everything in life is better when it’s shared. Our favorite activities are made better by the people who participate in them with us. It makes sense,| Gainsight Software
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. In today's market, companies need to do more with less. For SaaS| Gainsight Software
At Pulse 2023, Gainsight experts led a conversation on Building the Foundation of Digital Customer Success. Here are the highlights.| Gainsight Software
In a world that prizes speed and efficiency, Gen AI promises to be the magical wand. But what does this really mean for CS teams? We polled over 400 CS professionals to find out.| Gainsight Software
The best place to stay up-to-date on the latest trends, tips, news and best practices across post-sales and product teams. Read on.| Gainsight Software
There's a palpable energy and intense focus on AI across all levels at Gainsight these days. Every month, a passionate group of Gainsters meet in-person| Gainsight Software
Get a complete view of customer health and pave a path to success with journey orchestration and success plans fueled by AI and the largest CS community.| Gainsight Software
In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where| Gainsight Software
Gainsight has always been a leader in the industry, from being the first to establish Customer Success itself, to evolving with changing customer needs,| Gainsight Software
It’s no secret that digital customer education saves companies time and money. But what does that really mean for you? Use our calculator to see just how| Gainsight Software
To most, scaling a company means more. Finding more customers, hiring more employees, all with the goal of earning more revenue. The issue, companies find| Gainsight Software
For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your| Gainsight Software
Building a successful business requires laser-like focus. Companies need to hire the right people, find the right customers, and ensure they can keep| Gainsight Software
As a customer success (CS) leader, I've witnessed firsthand the transformative power of artificial intelligence in our industry. The rapid evolution of AI| Gainsight Software
How do you know when it’s the right time for your organization to adopt self-service solutions—and which solutions will effectively address your unique challenges? Get the practical advice here.| Gainsight Software
If you’re on the front lines of securing revenue, then you know that spotting opportunities for growth is like finding hidden treasures. At Gainsight, we’re thrilled to unveil our latest State of Customer Expansion report| Gainsight Software
This collaboration represents an unprecedented step forward, integrating Gainsight’s AI-powered customer success platform directly into SAP Sales Cloud.| Gainsight Software
The success of any organization relies, in part, on the right tech stack. For enterprise organizations, specifically, deciding on the right tech stack| Gainsight Software
Pulse Europe is only two months away and we are getting fired up! It’s an event unlike any other. Not only does it bring the brightest minds and best| Gainsight Software
A few decades ago, the predictions for 2024 included flying cars and robots everywhere. While some of our ideas came true, most did not. In fact, looking| Gainsight Software
Customer Success (CS) has always been about more than just keeping customers happy; it's about ensuring they achieve their desired outcomes. But let’s be| Gainsight Software
Gainsight details the five stages of the customer journey from brand awareness to adoption and the importance of extending the customer lifecycle.| Gainsight Software
Nick Mehta, CEO, Gainsight, Chuck Ganapathi, President & Chief Operating Officer, Gainsight, and Ori Entis, Founder & CEO, Staircase AI, recently hosted a webinar to illustrate their Human-First AI vision as customer success enters it’s next evolution.| Gainsight Software
as the world weathers the down economy, you and other customer-facing teams will be asked to do more with less. A digital customer academy can help you do that.| Gainsight Software
AI for Customer Success is evolving rapidly. Learn how to position your CS org for a brighter future built on a foundation of AI-powered productivity and fast customer data insights.| Gainsight Software
AI can be both exciting, and scary. Often, because we’re not yet sure what AI can do for us, and how to use it in a way that delivers more human value for customer facing teams. Join us for a webinar series that will explore Gainsight’s Human-First AI Playbook for customer teams, a comprehensive guide to integrating AI in a way that prioritizes human experience and interaction. Discover practical strategies to implement AI-driven solutions that empower your team to deliver exceptional ser...| Gainsight Software
From tech news to dinner table chats, artificial intelligence is everywhere. And it's no wonder—AI is revolutionizing how we work and live faster than any| Gainsight Software
Innovations in SaaS don’t just change how we do our work. They change the work we do, and the impact we have. Gainsight revolutionized how companies| Gainsight Software
