NPS (Net Promoter Score) is one of the most quoted metrics across a wide variety of industries. You’ve likely heard something like:“Our NPS is up this quarter so things are looking good.” But is that score actually telling you what your customers think? Or what they need? Net Promoter Score (NPS) is useful, but it’s (...) The post Net Promoter Score (NPS): What it is and why it matters appeared first on Attest.
