Is your CX team switching between tabs to answer one single query? You may think your team is multitasking, but it’s actually a sign of a broken support system. Jumping between Instagram DMs, WhatsApp chats, support tickets, and email threads just to resolve one single query makes your brand lose time, context, and consistency. This is when a Digital Customer Experience platform becomes helpful as it brings all customer interactions under one unified view – giving your team the clarity ...
