Whether you are running a retail chain or a global airline, your audience is constantly talking about your brand online. And, across every industry, one thing is clear your customers expect to be heard. From fintech to healthcare, the industries that are leading in 2025 are the ones using social media listening to close the gap between what customers say and what businesses do. But, keeping up with millions of conversations across platforms isn’t manually possible. This is where brands,...| Locobuzz
Brand Reputation is a powerful growth engine and brands that are actively managing their reputation are not just avoiding crisis, they are constantly attracting loyal customers, better talent, and lasting partnerships. The faster a brand grows, the more visible it becomes in the digital space. This makes your brand reputation vulnerable to even the smallest issue. With hyperconnectivity all around the world, one review or news story has the ability to shift public perception – making re...| Locobuzz
Fast-growing brands are scaling every day, but so are their CX challenges. When a brand grows, it is not growth in terms of sales, but it’s more tickets, more channels, and more demanding customers. And without the right CX platform, what once felt manageable can quickly become chaotic. When ticket volume increases, channels multiply, and customer expectations begin to rise, managing CX can become challenging even for digital-first brands. That’s why modern brands are moving beyond tr...| Locobuzz
Is your CX team switching between tabs to answer one single query? You may think your team is multitasking, but it’s actually a sign of a broken support system. Jumping between Instagram DMs, WhatsApp chats, support tickets, and email threads just to resolve one single query makes your brand lose time, context, and consistency. This is when a Digital Customer Experience platform becomes helpful as it brings all customer interactions under one unified view – giving your team the clarity ...| Locobuzz
Over 1.3 billion posts are shared on Instagram every day. Somewhere between these shared posts, comments or DMs, your brand is being talked about nonstop. Brand sentiments can change with every new post, product launch, or even a reel. So, the real question here isn’t if people are talking about your brand – it’s how they feel about your brand. Most Instagram analytics tools will track likes, shares, and follower counts, but they cannot tell you when a viral trend becomes outdated...| Locobuzz
Customer Experience is no longer a service layer, it’s the core of how trust is earned, how loyalty is built, and how brands grow in real time. The most admired companies in the world aren’t defined by their products alone. They’re remembered for how they make people feel during moments of need, in everyday interactions, and when it matters most. That emotional edge is now a business advantage. And it’s being shaped, delivered, and scaled by CX teams. But here’s the truth: you can...| Locobuzz
Customer experience is no longer a function, it’s the frontline of competitive advantage. But the real edge doesn’t come from dashboards or data. It comes from intelligence so sharp, it stops feeling like insights, and starts feeling like instinct. From knowing, not guessing what customers need before they ask. That kind of instinct used to be rare. Now, it’s engineered. At Locobuzz, we’ve architected a platform where AI isn’t an add-on, it’s the operating system. A platform that ...| Locobuzz
Modern marketing isn’t just about visibility, it’s about velocity, timing, and context. Today’s campaigns unfold in real time. Conversations spark and fade within hours. One well-timed response can shift perception, while a delayed insight might cost you a trend, a customer, or an entire opportunity. In this environment, traditional dashboards fall short. Reports tell you what happened. But by the time they do, the moment to act may already be gone. What marketers really need is somethi...| Locobuzz
Let’s say you’ve launched your campaign and every social media platform is flooded with conversations about your brand. At such a crucial time, you have to listen to what the feedback is! Tracking likes, shares and impressions is not enough today. Customers, influencers and key influential people might be talking about your brand. You need to capture real conversations, untagged mentions, audience sentiments, and emerging trends. These parameters help in understanding how well the campaig...| Locobuzz
60% of customers say that a single bad experience with a brand is enough for them to switch brands, while others don’t realise until it’s too late. Today, Customer Experience has become the ‘It’ factor to relate with consumers, creating a point of distinction between lasting brands from forgettable ones. Most customers engage with brands on digital channels, through websites, social media, apps, and even AI-powered chatbots. To monitor these interactions, you need a Digital Command ...| Locobuzz
Welcome to the Age of Instinct, with AI at the core™ Welcome to the Age of Instinct, with AI at the core™ AI-powered insights delivered with such speed, clarity, and precision that every decision feels instinctive. Book a demo Trusted by 550+ Marketing & Customer Experience teams globally AI that’s built in, not Bolted On The future belongs to brands that don’t just respond – they sense, align, and act with clarity. Locobuzz gives you a unified, AI-powered core that brings every cus...| locobuzz.com
Discover the most viewed Instagram reel of 2024, breaking records with creativity, engagement, and global impact. A true viral sensation!| locobuzz.com