Fast-growing brands are scaling every day, but so are their CX challenges. When a brand grows, it is not growth in terms of sales, but it’s more tickets, more channels, and more demanding customers. And without the right CX platform, what once felt manageable can quickly become chaotic. When ticket volume increases, channels multiply, and customer expectations begin to rise, managing CX can become challenging even for digital-first brands. That’s why modern brands are moving beyond tr...
